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October 2024 by Cr Rc
Do not go with this company!! If I could give them no stars I would, they are the biggest money grab scam ever!! They will never help you and just take your money!! They will give you a broken breathalyzer and never help you. You get no were calling them. STAY AWAY!!!
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July 2024 by William Quinones
Please do yourself a favor, listen to the reviews DO NOT use this company. I constantly feel like I’m in a battle with them to defend myself from being scammed and taken advantage of.
I’ve had my bank account unjustifiably charged 4 times to the point my bank was advising me to put in multiple fraud claim. Also when you point out this company’s unethical business practices to them there is never accountability taken and it’s constant gaslighting as if the customer is the problem.(Btw, never had any violations) I assure you, you will save yourself a lot of time and money by just going to a more reputable company and ultimately peace of mind which for me is priceless.
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April 2024 by Theresa McClure
Even though no one wants to ever have to use a Sens-O-lock product, the people at this company made the experience so much more pleasant than I could have ever imagined. Anytime I called for information or a problem they were always so kind and helpful. During the removal process Deborah was so friendly and always answered my questions quickly and thoroughly.
What a class act company.
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April 2024 by Chris Gonzalez
So far so good.
The Interlock device is easy to use, staight blow for 3 seconds.
Quality device not like intoxlock giving you many false violations.
I can strongly say that customer service is very very helpful and empathetic. Rather then them being nasty and looking down upon you they are really there for you when you need them. Even when you're panicking they're like trained to calm you down and help solve your situation.
I also received a follow up call from a representative to check in on how everything has been going. Thats pretty nice and they actually sounded like they cared and enganged in full conversation answering all my questions and concerns. Sensolock has made it easy to drive every day with an interlock device installed. So far so good. Sensolock is actually a pretty good company. Thank you Mr.Lotz and team.
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February 2024 by Bob Mac
Owner was very responsive to a previous complaint of mine. It has been resolved. Good Job!
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November 2023 by Nikki Pepper
Fast installation in Georgia, hands-on customer service from the whole Sens-O-Lock team.Here's the deal.. this whole process has been scary as hell. I did a lot of research, checked into every single review from every single Louisiana-approved interlock manufacturer and between being given inconsistent quote amounts with tons of snakey, hidden fees, I was over it.These other companies were aggressive and rude as hell, hanging up the phone in my face when I asked questions like, "So Intoxalock and SmartStart the same company? Well why don't you just charge customers a flat rate for your product?" and "Why did you tell me $180 last week, and then this week tell me it'll be $250 to install on the same make/model vehicle from the same installer?" I was in a pit of despair.. was literally a grey cloud following me around. Then I found Sens-O-Lock and spoke with the owner Craig.We messed up, we broke the law, and we got busted. That is why we are all here... It is what it is. Do what you're supposed to be doing, be cautious with decisions involving what you're going to eat and drink before getting behind the wheel with an interlock device from here on out, and take my word when I say that this is the best company to choose.The device is wireless (and can be charged on a wall charger), so with the winter months coming up, I can warm my car up and take the device in the house with me and not miss a test. I was given tons of information and was shown a lot of patience, and that was what made me choose this company.Again, the situation isn't ideal.. but I'm glad I chose this company VS Intoxalock/SmartStart, Draeger, LifeSafer, or Guardian.
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October 2023 by Bre Franklin
My husband uses them, and I haven't heard any complaints as far as services but the way these people talk to you is so degrading. They speak to my husband as if he is dumb or a child. The man and the woman. I know he is better than me b/c if I would have spoken to her, I would have matched her energy. They are unclear with their rules and gets smart with you when you ask for clarification. Apparently, this company needs some sprucing up b/c all the customers aren't lying. It may be better to call the BBB.
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September 2023 by simona revechkis
Be afraid, be very afraid of this company and their staff. They just not ashamed to commit 'an open road robbery ' to collect more money from you. I went for the scheduled device service, and after completion, the device stopped working. Spend 2 hours at the shop, took Uber home and then back to the shop after new device was installed. Next I received $95 bill from sens-o-lock!! They claimed I broke it!! And they changed my ccard, because they feel they can. American express accepted my dispute but the company send me separate bill for $145 and suspended my account. (But still charging monthly rental fee). This people should not be allowed to operate any business ever. They should be in jail!!
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July 2023 by Ryan Mastrogiannis
Rude customer serviceInstallers they use were hacks and wired it wrong causing YEARS TO BE ADDED!Un authorization of removing funds from my account.
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April 2023 by bre dunn
My husband uses them, and I haven't heard any complaints as far as services but the way these people talk to you is so degrading. They speak to my husband as if he is d*** or a child. The man and the woman. I know he is better than me b/c if I would have spoken to her, I would have matched her energy. They are unclear with their rules and gets smart with you when you ask for clarification. Apparently, this company needs some sprucing up b/c all the customers aren't lying. It may be better to call the BBB.
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March 2023 by Alejandro Goiz Espinoza
0 stars if I could! Go anywhere but here!!! Currently dealing with false claims that are being reported to DMV causing me to extend my term. Sounds like they just want more money
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January 2023 by Diana B
Sense- o-lock is the ONLY interlock that I can use and believe me I have tried all of them, lifesafer, intoxalock and low cost and can't use them. They require you to hum and blow at the same time or blow in and suck back out. Ugh I have spend at least 2000 on these interlocks and the only one was SENSE-O-LOCK. It a straight blow for a few seconds and your on your way. Also, the customer service is by far the best. I don't wait on hold for hours either. Laura, Rebecca and even the president has returned my call. It less expensive then the others as well. So what not to like!! In my opinion it's the only INTERLOCK to get!!!! **
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January 2023 by Diana B
Sense- o-lock is the ONLY interlock that I can use and believe me I have tried all of them, lifesafer, intoxalock and low cost and can't use them. They require you to hum and blow at the same time or blow in and suck back out. Ugh I have spend at least 2000 on these interlocks and the only one was SENSE-O-LOCK. It a straight blow for a few seconds and your on your way. Also, the customer service is by far the best. I don't wait on hold for hours either. Laura, Rebecca and even the president has returned my call. It less expensive then the others as well. So what not to like!!In my opinion it's the only INTERLOCK to get!!!! **
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December 2022 by Cynn
Yeah this company cheap but they definitely got tricks up their sleeves with getting their money's worth their machines is horrible and always some type of malfunction going on .They dont even service their machines unless it is indeed broken smh Intoxalock cost alil more but never any problems. Payees Beware!
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October 2022 by jimmy caradine
Already off to a terrible start said it should be there Wednesday ok it is Thursday now just got off the phone with them hmm it appears to show it will arrive by Friday by 7pm who thinks they will call us immediately and say come in we have it here and we can have it installed immediately sorry for your inconvenience not I tyvm
