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October 2025 by James Poole
I have had my bank accounts - checking, savings, CDs, etc. - at Trustco for many, many years. Today, I had the pleasure to meet Odell, a most personable, friendly and respectful young man. Please let Odell know that I appreciated his outstanding customer service.
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August 2025 by Freddie Fielder
Angel is always pleasant and professional and she knows banking well! We trust her!
Thank you.
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August 2025 by Morgan Pellitteri
Angel, Jason & Justin were extremely helpful and friendly. I highly recommend Trustco for all your banking needs.
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January 2025 by Jill McLellan-Phelps
Jason and the Delmar team are an incredible help in assisting with our companies banking needs!
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January 2025 by marcia dunson
Jason Vann was my loan specialist and was not only friendly and very helpful, but very knowledgeable and articulate and answered every question I had with the confidence that left me feeling I could trust him. Thank you Jason!!!
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January 2025 by Jane Herold
Delmar branch, in particular Jason Vann has been extremely helpful to our family thru the years, especially the last year. We don’t what we would have done without him and the Delmar staff. Branch location is very convenient as well, always someone available to assist us with our banking needs.
Jane H.
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January 2025 by Charles Kriss
Madina is a superb teller
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September 2024 by Tom Pep
Local banks with personal relationships seems to fading away these days. Trustco has been my local bank since the Home and City days. There's something about walking into a branch and the staff and manager know me by name (although they still ask for ID which I appreciate).
The Delmar branch is very fortunate to have Jason at the helm. Great guy. Great service. Great manager.
Many thanks,
Tom Pep
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August 2024 by G M
This truly is your hometown bank. The branch manager, Mr J. Vann, is fantastic! Thank you Trustco!
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March 2024 by Martin Daley
Terrible hours.
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November 2023 by Kathleen and Steve sutter
Trustco Bank has infuriated me!!! #1. They did not notify me that my debit card was due to expire.2. The branch manager at the Delmar branch said a new card had been mailed in September but I never received it. (Post office said it was probably damaged and unable to go through their machines)3. I requested a new card with the same number and waited 2 weeks to get it, because no one told me about the expedited process, activated it immediately, and just today was told that it had been deactivated because the previously mailed one was returned to the bank! Why didn’t the bank notify me instead of just deactivating it???I have had it with the lack of help from customer service!!!
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September 2023 by Christeal
Great old style brick and mortar bank. They hold our mortgage and we have generally been happy with Trustco. Notary Public is available as is an ATM and drive-thru.
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April 2023 by Paul Z
An employee at this location refused to accept my US passport as a form of ID saying that he needs an official government document. Taking my money elsewhere.Following the suggestion of the bank representative below, I called Trustco customer service. They could not help me and re-directed me to Trustco administration. I was not able to reach a live person at Trustco administration and they did not return my calls. Terrible customer service. Avoid these guys.
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January 2023 by Christeal R
Great old style brick and mortar bank. They hold our mortgage and we have generally been happy with Trustco. Notary Public is available as is an ATM and drive-thru.
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September 2022 by Ben Harmath
Worst bank I've ever worked with. I applied for a business line of credit, they called and asked me if I'd like a higher limit, then ignored me for a month only to tell me they can't help me due to the amount of the request. During that month I made multiple attempts to get answers. At one point I called their customer service line listed on my reps email, and the person who answered refused to look into my application. This is the most unprofessional, disorganized, and misleading company I've ever worked with. Stay away.
