-
February 2024 by Audra Goslinski
Kim was approachable, knowledgeable, and answered all my questions and concerns. She is clearly a field expert who is compassionate, dedicated and loyal to the AT & T family
-
February 2024 by Dave DeFields
If I could give this location zero stars I would. I was coming over from another provider I came in and tried to order new phones,watches and iPad. 4hrs later the "manager" could only figure out how to order 2 watches and one phone. I was extremely aggravated and said I just want to cancel everything 2 days later nothing is canceled and now shipped. But still no account. So if you want to spend more time buying 3 phones then closing on a house or buying a car this is your store and maybe you will leave with an account.PS: STAY CLEAR OF THIS PLACE HORRIBLE PLACE.
-
January 2024 by Anthony Crawford
This location is top notch ! The staff is amazing at resolving my phone issues.
-
January 2024 by CJ DiGiore
Went into this location to Transfer cell phones from my old business account to a new business account. Nick was extremely helpful seeing as customer care couldn’t do it properly. I actually added another line on for a new employee because of the great iPhone 14 offer. Highly recommend this location
-
January 2024 by Jessica Fox
After calling and confirming availability of a new phone 30 minutes before closing the night prior, I was advised by a representative to come in first thing in the morning to get an upgrade. I showed up at 9am to start the process and a short bald guy couldn’t be bothered to do his job. He told me I would have to pay my phone off in full (which wasn’t true, I just needed to pay 50% of my balance as I had early upgrade plus taxes) and then instead of offering to order a phone for me online into the store, he just sent me out insisted I go through Apple for the pro max 15. He could have checked availability at another location or done something other than be useless. This associate was rude, not helpful and didn’t want to do the bare minimum which was help me upgrade my phone which what I pay for. I immediately called Orchard Park location and got a new phone, accessories and some other goodies. Their loss!
-
December 2023 by Omar fluker
Great customer service reps Kim and Nick also others. Manager is real cool
-
September 2023 by mark waters
Very nice employees he even changed my screensaver for me highly recommend
-
August 2023 by Roy Schukraft
Don't waste your time, it's so much easier going online or making a simple phone call to 611.The store lacks all major cell phones (nothing is in stock) online deals and promotions aren't available through the store reps. Colossal waste of time ?
-
August 2023 by Jolene Bosworth
Great experience as always ! Nick is always so helpful and friendly! I came in with my son and he knew who I was ! That's excellent service !
-
July 2023 by Nicole Drechsel
Customer service was poor. Associate continued to roll eyes and was annoyed by my questions.
-
May 2023 by Mark Stewart
Very friendly, they didn't have a phone I needed for my mom's birthday and found another store that had one, She called and put it on hold. Nice
-
February 2023 by Alexandra Ince
I had a bunch of extraordinary issues with my switch over to firstnet. I worked with many different employees, but Phillip and Kim turned out to be the most helpful in getting everything resolved. They were kind and patient and did everything they could given the situation.
-
December 2022 by Daniel Kane
My experience here was amazing! Kimberly was particularly helpful! The staff helped me to accomplish my goals and absolutely maximize my savings. I passionately encourage that any current or interested AT&T customer should visit this location.
-
December 2022 by Edward Cieslewicz
The manager at this location is very knowledgeable and customer friendly. Was a huge help switching our phones over.
-
December 2022 by Maggie Kramer
Our sales representative was fantastic, Phil went above and beyond for us! Answered all our questions and more, provided us with every option available. We had everything we needed and updated within 45 mins!!!! Excellent employee ? highly recommend Phil!!