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October 2023 by Jennifer Smith
What a wonderful experience. We were greeted as soon as we walked in by Nicole D, who was extremely friendly and helpful. We needed a mattress quickly for our son, who had a current back injury from sports. Nicole showed us mattress that would be perfect not only for his healing, but there after for a great night's rest. Jake the store manager was very understanding in assisting us on getting the mattress the same day. We are so greatful for this wonderful experience, and for the professionalism displayed by both Nicole and Jake. Thank you so much for all your help and most importantly for helping our son recover in a comfortable bed. If you need a mattress, this is the place to go. Great service, great selection and wonderful employees.
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August 2023 by Susan Carriero
I was very pleased with the sleep experts, Jake and Nicole, at the City Mattress Depew Store. They were patient and well informed as they had me try a number of mattresses before I found one that suited my needs. They were able to place my order on hold, which included a box spring, frame, headboard and footboard, pillows and sheets until my floor was installed. I called them numerous times before and after delivery and each time they were happy to answer my questions. The delivery team was also superb. This is the third mattress I have purchased from City Mattress and would recommend the store to anyone.
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January 2023 by Lisa Pritikin
Whatever Jake is selling, I’m buying. His customer service is top notch.
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December 2022 by Rocco Rizzo
My wife and I went to price mattresses, but the salesman Chris was so intuitive. He listened to us and found exactly what we wanted at a great price. Happy Thanksgiving Chris and get well soon.
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December 2022 by Sabbir Hussain
Purchased a mattress and loving the quality of it, also the sales team is great they guided me to get the perfect match for my budget. Thank you!
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October 2022 by Joan F.
Super service from John W. at City Mattress on Transit Road in Depew. I needed a king headboard/footboard frame, mattress protectors and two extra long twin adjustable mattresses that would not hold body heat (we already had the twin XL adjustable bases). We researched for three weeks exactly what we wanted after talking with John and visited many mattress stores. We decided the best options and prices were at City Mattress in Depew. Delivery was today, with a 30 minute heads up call from the two delivery people. It was a dry sunny day so they unwrapped everything at the end of the driveway and took all of the wrapping debris with them. They were very careful with walls and doorways, and set everything up perfectly. They left us the 10 year warranty paperwork and we are thrilled with City Mattress! Highly recommend John W. to nail down all the details!
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September 2022 by meghan ingram
I bought a mattress in October 2021 and was very happy with it at first. After a while, my back and hips started to hurt me. I started to sleep in my guest room on a different mattress and my back and hips didn't bother me anymore. I was well over my return date for the mattress I purchased, but I decided to go back to City Mattress to look for something better suited for me. I had no intention of being able to return my mattress or getting any compensation. John Willis was the salesman I worked with and I cannot say enough amazing things about him. He was so helpful and able to cut me a deal to turn in my old mattress and buy something brand new for a minimal amount. John was truly knowledgable and answered all of my questions about different types of mattress that would help with my back and hips. I highly recommend going to City Mattress and working with John!
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August 2022 by Angela Blatz
Jacob was great to work with. Tried very hard to solve our mattress problems we had with another store. Wasn’t pushy let us take our time and gave us plenty of options. Had to wait 2 weeks for the bed we ordered but delivery was easy.
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August 2022 by Angela B.
Jacob was great to work with. Tried very hard to solve our mattress problems we had with another store. Wasn't pushy let us take our time and gave us plenty of options. Had to wait 2 weeks for the bed we ordered but delivery was easy.
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July 2022 by Lynne Modaffari
Picked out a mattress on line. Received phone call and follow up. Exceptional Customer Service, great communication from ordering to delivery! All staff members help when I had any questions or needed changes. Great quality mattress at reasonable price. Overall great experience. Delivery on time as (actually received in less than 24 hrs) and courteous and professional. Big shout out to John Willis and Kyle!! Also dispatch and delivery
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July 2022 by Judith Jordan
We bought a Nectar memory Foam mattress on June 1st and it was delivered on Thursday. It is the best thing I have done.The service was excellent and the men that delivered it were very courteous and offered to put in my room but our son helped with it. It is so comfortable, we love it.
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May 2022 by Patrick P.
Jake the store manager was absolutely amazing! The help and time he took with my fiancé and I was the greatest customer service we've seen in the past few years. He helped us explore different options, in all price ranges. Very kind, easy to talk to. Wasn't just trying to sell something to us. Wanted to make sure we found the best fit possible, and we did! We love our mattress, adjustable bed frame and pillows! Will never go anywhere else for a bed. Thank you!!
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March 2022 by Laci Witkowski
Me and my husband went in to just look around with no real interest in buying anything, we were greeted by John who was by far the best sales guy. He was personable and I genuinely felt he had our best Interest at heart. There was no pressure and we didn’t feel rushed to make any decisions. John showed us around after telling him alittle bit about what we were looking for. He not only worked with us but he got us a great deal on our daughters “big girl bed”. I would recommend going here and ask for John! He’s a very easy going and genuine guy. Thank you again for all the help!
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March 2022 by Sean Grabowski
Chris made our visit extremely pleasant and helped us find the right mattress based on our needs. City Mattress in Depew has the best customer service I’ve seen in years from a mattress store.I highly recommend visiting this store for all your mattress needs. You will leave happy knowing you had great customer service.
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March 2022 by Linda J
Went mattress shopping. John W. was extremely helpful with picking just the right one for both me and my daughter. The mattresses will be delivered on Saturday. Can't wait!