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January 2024 by Gary B.
Failed to deliver my friend's washing machine and refused to return the total amount charged. Shorted her $135.00. They also displayed very aggressive behavior toward her. Horrible business. Go to Orville's, Lowe's, or Home Depot. I do not recommend this business!!
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December 2023 by Harold Scott
Bought a dryer from Edward’s - it was a great experience!! The salesperson was knowledgeable, easy to deal with and the delivery and installation team were super professional and conscientious. I will forever buy all my appliances from Edward’s. I am so happy I supported a locally owned company….they crushed the big stores. A++++
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December 2023 by William Karnath
My girlfriends son works there! Awesome place to shop for appliances
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December 2023 by Chuck H.
The reason going to Edward's was because it is a small local business. 1. they do not have the appliances in stock - they have to order them [not a deal breaker for me] 2. I needed it professionally installed - they give you the name of a "dude" that will pick it up and install it for "cash, only" - this is a major red flag. Ed's suggesting to send an UN-insured contractor to install a major appliance in one of my rentals ... ridiculous. Go to Orville's.
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November 2023 by Casey C.
They deliver damaged goods, get rude on the phone when you ask for a definite delivery time for the new, undamaged range and in total, acted like jerks on the phone. They have been paid in full, but offer no accommodations. A weak business model at best, a rude and childish company at the least.I pay over $3,400 and get no cooperation when I need delivery in a certain time frame. These people are disappointing.
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October 2023 by Sharon M Stephan
I've used Edward's since 1978. I would not even think of going anywhere else. Their prices are great. The sales people know their stuff and once you tell them what your there for they let you look around. Just bought a washer. The one time I bought a fridge and oven..I brought in my cookie sheets to make sure the over and fridge were wide and deep enough. Joe the owner must of thought I was strange but i have full and 3/4 size pans they had to accommodate. Their delivery and installers are very good. Even my husband likes coming here and he pays..haha
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October 2023 by Deb C.
i was looking to replace my LG washer which went through a family of 5 with no problems for at least 12+ years, the salesperson recommended a GE GF W550 , "this is a better product" so he said! After using the machine for less than 3 1/2 yrs for one person, the door would not open with a clean load stuck inside! Couldn't get service for a week, I bet you can imagine what my clothes smelled like! It gets better ..... "estimated" repair cost $322 which will not be completed for yet another 12 days, part has to be ordered. The technician was also going to leave my clothes locked inside "I have to take it apart" well, don't you have to take it apart to repair it anyhow? Take it apart now leave it apart, it's not like I can use it until it's repaired then put it back together when you're done! What is most upsetting is that Edwards's recommended this machine yet they don't service GE and you're at the mercy of GE's scheduling! No washing machine for nearly 3 weeks, "love" having to go to a laundromat thank you for your recommendation!
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September 2023 by Dawn Mannion
I can’t recommend this company enough. They have excellent customer service, especially Cole. He is professional, takes time to explain and give information and even sent an email listing different options because I was not able to come in the store initially. This was our first purchase with them after multiple issues with both Customer Service and Appliances purchased at Orville’s. I also have to give a shout out to the awesome delivery guys who installed our oven. They were extremely friendly and efficient. They explained what they were doing and were verycautious when entering and installing. They explained everything we needed to know to use our new range.
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September 2023 by Stephen Mannion
The gentleman at the shop, named Cole, took time to answer questions we had about our OLD machine, not even knowing if he would get a sale or not. We finally broke down to buy a new oven. AGAIN Cole was patient with my wife's 1000 questions. The install guys (brothers) were super friendly, showed us how to use the oven, and even took off their shoes when they came in the house! I can't recommend this place highly enough. It is that old school family owned, answer your questions, and friendly support, kind of place.
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September 2023 by Paul D.
Writing for my elderly in-laws who recently bought a $2100.00 GE French Door Refrigerator from Edwards. Wanted to give a small company business. After charging for delivery and install, workers would not hook up water-line and did not completely unpackage the fridge. The whole time, they were claiming how much better their customer service was than Orville's or Lowes and Home Depot. After an extremely slow startup period, the fridge stopped working 10 days after delivery, causing all food to defrost and spoil over night. Called the store and they said that there was nothing more that they could do and my in-laws would have to call GE. GE could not send a repair person for 8 days. Repairman claims it was a bad compressor and would take 10 days to get the part and repair it. So, still no fridge. Called Edwards asking for an exchange since they had no working fridge for about 3 weeks and was told that they could not do that. They were out of that model and would not exchange for a comparable model. So much for customer service! In-laws are looking to swap out dishwasher, stove, micro, and built-in oven. Rest assured they will not be buying them at Edwards.
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August 2023 by John T.
Yes, they are old-school showrooms like others say. They are salespeople with all the BS that matches. I spent way too much time talking to them about warranties that they sell hard and make real money on. When the unit broke, they said "Oh no we never said that would be covered!" $200 warranty on a $1400 washer and dryer and no coverage. Thanks - Never again
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June 2023 by Bruce E Smith
Purchased GE washer dryer combo. Asked specifically if they were energy star certified and was told that they were. Dryer is not after rebate application from NationalFuel was rejected as non-compliant. Called and spoke with store manager and he resolved the issue to my satisfaction. I highly recommend them if you are looking at appliances.
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June 2023 by Laura DeAngeli
Great customer service. I am thrilled with the dishwasher I got and will soon need a new refrigerator and this is the only appliance store I will patronize, what a great local business!
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May 2023 by Kimberly Carroccia
DO NOT purchase anything from Edwards Appliances!!!!!!!! THIS WAS MY THE LAST TIME!!!!!!! Due to the incompetent installers they have working for them, and the rude manager Cole, who yells at customers and tells them to call GE!!!!!! GE will be informed that because the washer was installed wrong it caused major issues, and the washer doesn't work after 1 year of use.......I NEVER HAD THIS PROBLEM with Orville's EVER!!!!!! I WOULD NEVER PURCHASE ANYTHING FROM EDWARDS AGAIN!!!!!!!
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May 2023 by Kim C.
DO NOT purchase anything from Edwards Appliances!!!!!!!! THIS WAS MY THE LAST TIME!!!!!!! Due to the incompetent installers they have working for them, and the rude manager Cole, who yells at customers and tells them to call GE!!!!!! GE will be informed that because the washer was installed wrong it caused major issues, and the washer doesn't work after 1 year of use.......I NEVER HAD THIS PROBLEM with Orville's EVER!!!!!! I WOULD NEVER PURCHASE ANYTHING FROM EDWARDS AGAIN!!!!!!!