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February 2024 by Ian Logan
Thank you to the patient team at the George Urban Firestone. They found my problem in my first visit, an issue I’ve had 3 other services attempt to find. The team inspected my car a total of 3 times that week, just to make sure I was entirely satisfied. I’ll be happy to see them again for my next scheduled maintenance service.
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February 2024 by Paula Nelson
I had a screw in the side of my tire that could not be repaired. My tires were getting warn so I started calling around for quotes. I called Firestone on George Urban in Depew at 11:00am. Maurice answered and walked me through what was needed and gave me a competitive quote with comprehensive information about the process. Maurice was able to fit us in at 3:30pm and the car was ready at 5:00! We couldn’t be happier with the five star service from Maurice and the Team of mechanics at Firestone in Depew. Thank you for making a stressful day better!
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February 2024 by Deb Falt
Very nice salesman! Waiting area dirty and small but a good place to get your car serviced
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February 2024 by Joan McKinley
All of the service that I requested was done quickly and effeciently. I needed to wait for my vehicle, and the wait was under an hour.
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February 2024 by Liz Graziano
I was able to get my car battery replaced without an appointment. I was in and out in less than one hour. And, that was with them being short-handed. The technician I dealt with was professional and polite.
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February 2024 by Michael Blackburn
He took care of the the problem right away. And was very nice?
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February 2024 by mary bugenhagen
great expierence they got me right in very friendly and got the job done really quick and even went above and beyond great staff
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February 2024 by Matt
this place is a total rip off go ANYWHERE ELSE. My brakes were “totally shot” but second opinion disagreed. SCAM
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February 2024 by JoAnne H.
STORE MANAGER IS NOT CUSTOMER FRIENDLY if after he says your car is fixed and it's not . I brought my car to them bc the check engine light was on. When I first brought my car in, I told him that we had a diagnostic test done and he said he would have to test it with their diagnostic system. Their diagnostic test said something different. They told me they could fix it and charged me $480.00. The day I picked my car up I didn't go 2 miles and my check engine light came back on. My car has been in and out of the garage three times still not fixed. This was back in August and into Sept. The Store Manager told me he'd refund my card he hasn't and it's been three weeks. I've called him four times since then Once I was told he was off the other three times he was with a customer and would call me back he still hasn't. He finally calls me back after my husband called to ask them why his brakes are squeaking they rI've called the corporate office three times and have gotten nowhere. TodayI called for the fourth time, and I was told my case was closed. I had to take my car to another garage and &186 later my car is fixed and the check engine light has been off.
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December 2023 by Jaidean Foster
Usually a good place for tires but not for small problemsI called for my headlight to be fixed and they said come the next day at 7amI came to the door at 7:01 an they just looked at me and ignore me for a few minutesThen they also unplugged my dash cam and turned it off completely and when I called back they hung up on meAlso had my lights turned from auto to always on which trigger my door alarm
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December 2023 by Bri W
Do not go here they have messed up my car twice. They cant even do an oil change correctly.
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November 2023 by gosabrsgo
Tried telling me my vehicle failed inspection when I only took it for an alignment. New brakes, control arm and tires (I just bought from them last year). Went to a different shop for inspection and brakes. Everything was fine and passed inspection. They will rob you blind if you don't get a 2nd opinion
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November 2023 by A Fis
First time ever going here. Easy to get an appointment online. Got a NYS inspection tie rods and oil change. They did good work and were very friendly.
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October 2023 by jo de
Fast good service.. but be aware.. the manager knows very little about whatever sells and also upsells un- nesessary service. Just get a second opinion before agreeing to any service here.
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September 2023 by Devon Thuman
I called this location after finding a bolt in the tread of my tire, based on other reviews. They were able to answer my questions over the phone and scheduled an appt for me quickly. Despite the parking lot looking very busy on a Friday morning, the work was done in about 90 minutes. They were able to patch the tire and fit in an inspection! The staff was very friendly and helpful, and the waiting area was clean.
