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August 2023 by Chester Walczak
Issue not fully resolved. 3rd party is at the whim of our service.
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October 2022 by phil
Doorbell still not working. The installer was great very professional. Installed it fine it worked but now nothing this is the second one installed. We are thinking of getting a Ring instead.I don't want to be a pain, but this doorbell doesn't work more than it does. Someone was to do a checkup from there and call us but nom call, no call back.Hopefully you can help
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September 2022 by Alan Hastings
This Alarm company promised to install all of my locations with a disarm only code. It wasn’t until after I had paid thousands of dollars for install and started having LOTS of false alarms that I realized that they lied about this function. Now that I have left them and paid for reinstalling with someone else, they are harassing me for unpaid monitoring fees. If you like getting screwed and you want to be harassed, I recommend General Security. This is my experience.
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September 2022 by John DiVirgilio
Nice and quick professional job. Very knowledgeable answered all my questions.
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February 2022 by mary KUREK
Everyone was very helpful and knowledgeable about the system. They went out of their way to help and make sure I knew everything about my cameras
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October 2021 by Melissa Stewart
I am a long time commercial customer of this company. I have been with them since before General Security bought out the previous company.(Sentinel Security, I believe.) I recently upgraded my system and since then my experience has been terrible. The local service department is completely inept. He was totally unprepared to help me over the phone. They dispatched a service tech to my location who showed up late and not wearing a mask during this pandemic. They then charged me $125 for the service call and the tech said this could have been fixed by phone. I called to complain and spoke with the local Branch Manager (I know he was the manager because he told me at least four times on the call) and he was rude and short with me and would not take me off speaker phone, shouting at me the whole time. I tried to cancel only to find out I'm locked into a long term contract. Poor, poor excuse for customer service.
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August 2021 by Kathryn Shaklee
I have been with this Company & it's predecessor since 1990. The service has been great. They have been very responsive to my needs. No complaints whatsoever.Plus they regularly upgrade systems & give me a choice to upgrade or not.Office staff & service people are very friendly & knowledgeable. Always willing to help.I highly recommend General Security.
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April 2021 by Kay Rousselle
We have been using their services for over 20 years. They are very professional and offer a good quality product.
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February 2021 by John Constantin
The technicians were fast and knowledgeable. On time. I would highly recommend.
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February 2021 by Judy Bauer
Still waiting for a return phone call regarding a broken camera that was done upon a service call recently takes several calls to get responses from this company and we have been with them for over 28 years very disappointing
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January 2021 by Louis Atti
I have been a customer for several years. Recently moved and signed up again.Nice friendly staff.Good quality equipment
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December 2020 by Joel D'Aloise
Andrew completed the programming of my new key fob promptly and efficiently. While he was at it, I asked him if my ±10-year-old Concord 4 system was still technologically considered a "good" system. He stated that it is, and that it's the system he has in his own home. To hear that from the company's own Field Tech, that's good enough for me.
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October 2020 by Peter Dunlop
General provides a good service at a reasonable price. Their installation and service people provide prompt and effective service - very customer oriented and professional.
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August 2020 by Greg P
Thanks John for listening and being responsive to our concerns and what we needed for our security system updating. Rob thanks for delivering great service.
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June 2020 by Rob Haak
Good quality product at an affordable price. Very easy to work with and help with any issues.