Royal Enfield of Buffalo, New York, is known for its great customer service and a wide selection of bikes. Many customers appreciate the welcoming atmosphere and the knowledgeable staff who encourage test rides to help find the perfect bike. Reviews highlight the friendly nature of the team, with specific praise for a staff member named Don, who is described as helpful and attentive. However, there have been mixed experiences, with one customer expressing disappointment over a negative interaction with a staff member in the past. This particular encounter led to a decision to leave the store, despite the customer’s interest in purchasing a bike. Nonetheless, many have found the dealership to be a supportive community, offering events like bike and coffee nights that foster a sense of belonging among riders. Overall, Royal Enfield of Buffalo is seen as a place where customers not only buy bikes but also join a family of motorcycle enthusiasts. Whether for beginner bikes or for those seeking something more advanced, the dealership aims to provide a positive experience for all riders.
I've been coming to this store for a little bit of time. These guys are efficient!!!
November 2024
Great customer service, and great selection of bikes. They encourage test rides to help you find the bike you want. Highly recommend.
September 2024
You are not just buying a bike here. You are joining a family. Hands down best customer service with knowledgeable and friendly staff. Bike and coffee nights to meet other riders! Not too expensive and great beginner bikes. Father and son team!
