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February 2024 by Lynn Morrison
Went in for a replacement cover for hot tub. Called, product in stock and was able to pick up same day. Staff friendly and helpful. Price was reasonable/comparable to online pricing.
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February 2024 by Mike Kitcho
Very helpful
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February 2024 by antirockr
A worked showed up to fix my hot tub then asked to borrow a bunch of tools of mine, then took off without returning them. very disappointed! You would think they would be supplied with all the tools they would need for the job. I tried contacting them multiple times, but for some reason the manager is never available and doesn't return my calls when I leave messages. Horrible business practice
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January 2024 by Derek D.
A worked showed up to fix my hot tub then asked to borrow a bunch of tools of mine, then took off without returning them. very disappointed! You would think they would be supplied with all the tools they would need for the job. I tried contacting them multiple times, but for some reason the manager is never available and doesn't return my calls when I leave messages. Horrible business practice
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January 2024 by Amber Davie
On November 6th, 2023 our fence was hit and severely damaged by one of their hot tub service men. We have a full video and multiple photos of the incident. Since that day I have called countless times to address this issue. I talked to a manager who told me that they’d be contacting me to set up a consult with a fencing company to come out and see the damage. This has not happened and I’ve received absolutely no contact since that conversation in November. Each time I call I’m told they have taken note of my call and I’ll hear back when a manager comes in. Again, this hasn’t happened. Buyer beware, I hope you never need any type of customer service from this company because you won’t get it.
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January 2024 by Amber D.
On November 6th, 2023 our fence was hit and severely damaged by one of their hot tub service men. We have a full video and multiple photos of the incident. Since that day I have called countless times to address this issue. I talked to a manager who told me that they'd be contacting me to set up a consult with a fencing company to come out and see the damage. This has not happened and I've received absolutely no contact since that conversation in November. Each time I call I'm told they have taken note of my call and I'll hear back when a manager comes in. Again, this hasn't happened. Buyer beware, I hope you never need any type of customer service from this company because you won't get it.
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December 2023 by Kelly M
I always come here and every time it’s a great experience. Everyone is very nice and knowledgeable. Ryan is especially helpful. I had a ton of questions and he answered each one in detail and left me feeling confident about the maintenance of my spa. Very appreciative for Ryan’s kindness and help!!!
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December 2023 by Bluejay 9293
One of the worst businesses in W.N.Y. Please read their Better Business Bureau profile. A D minus and not accredited. Buyer Beware. I purchased a product from Majestic Pools, which they damaged and refused to fix. The owner, Mr. Bunch has threatened to call the police on me, threatened to beat me up, and challenged me to a fight. ( which I declined). How does this company stay in business?????
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December 2023 by Sporto Q.
Tim Bunch , the owner of Majestic Pools , treats their customers horribly. You can't even discuss problems with this company because they will hang up on you, threaten you with the police or threaten to beat you up. Please check out their Better Business Bureau D minus rating and read all their complaints. They do not even deserve 1 star. They sold me a defective product and have made no attempts to fix the problem or help me. Buyer Beware.
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November 2023 by Pat T
Purchasing our hot tub from Majestic pools was a great experience, Tim and his staff are very knowledgeable and friendly. We had our startup today and Tim from service went above and beyond explaining and going through the operation on how to run, maintain and take care of everything, he is a wealth of knowledge and great asset to your team. What a nice value add having a startup because I would not have known how to do this myself. I would highly recommend anyone looking for a hot tub to visit the professionals at Majestic pool and spa ! Thank you !
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November 2023 by Julie S.
We are very happy with your hot tub! The delivery and instruction was wonderful! We would definitely use again.
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October 2023 by Marlene Malnikof
Scott, Sean & David just closed our pool & put on new cover. They did a great job.we have been pleased with Majestics service for 33 years.
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October 2023 by POWERSPORTS GUY
Selection at the store was nice and helpful on making a decision. The consultation done by Mike was incredible. The guy had answers to all my questions.
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September 2023 by Regina Nirelli
Tim in service was extremely thorough during our chemical demonstration. He answered our questions and went above and beyond. Highly recommend.
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September 2023 by Christa DeSpirt
We’ve had our hot tub for 3 months and couldn’t be happier. Tim from Service provided such thorough and comprehensive instructions which have been spot on. Thank you Tim!