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March 2024 by Amber Delano
Very strange massage by Rose. I'm used to lighter massages but at no point did she put any real pressure even when asked. She used her fingers for most of it and her nails were sharp. She stopped the massage twice to complain about the employer. Once about the sheets they were provided and again to talk about the iPad not working correctly. I'm also very sensitive to smell and when she was talking closely to my face all I could smell was cigarette smoke. Will definitely not be returning.
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December 2023 by Joelle Joelle
STAY AWAY FROM THIS FRANCHISE !! Had a facial it was ok. I got talked into doing the monthly membership. DO NOT EVER DO THE MEMBERSHIP! If something ever were to happen to you health wise or financially, they won’t let you cancel. They charge you whether you come in for a service or not.I cannot continue. I tried to cancel my membership. They refuse to. They will continue to charge you $75.00. No matter what. They want a medical letter from your doctor or from your bank if it’s for financial reasons. A LETTER STATING WHY you cannot continue!! Family members cannot get your health info and banks will not release any info to ANYONESo I am supposed to give this personal info to massage envy a franchise!! I have contacted my credit card company every charge will be canceled. I will go as far as I have to with this. Specially, when you have no idea what is going on in someone’s life to ever make them go through something like this to cancel a membership awful awful company and I hope that They are not successful because of the way they treat their customers.
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November 2023 by Corynn McCowen
Had an awesome massage as usual!
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September 2023 by Jeremy Rollison
Went there for a massage, was turned down. They had 4 girls on their phones behind the host, but they had no time for me.
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July 2023 by Maura Kelley
Worst message ever! Don’t go here. Run away. Message therapist did not know what she was doing. Long fingernails. Frequently stopped message. Total waste of money. I’m trying to figure out how to get refund.
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July 2023 by Heather Bryk
I am happy with the service. However, not happy with being pushed to purchase products after a facial. This makes me second guess my membership. I refuse to purchase products due to the inflated costs.
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May 2023 by Dawn Marchant-Madden
Art is my favorite massage therapist at this location! I am on my feet for 10-12 hrs so I drive a little further for a GREAT massage where there is also GREAT customer service as well!!:)
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May 2023 by Ali
My wife had one session that she paid for and after her contract was up they said it expired after only 2 months. They didn’t let her know that it had an expiration date and now she is out of $70. All they care about is money and not their clients. They don’t believe in refunds even if they charge you double by accident.
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May 2023 by Nicholas Matteo
Arthur introduced me to a true deep tissue workout...wow.. thanks so much man, that was awesome. I'll look you up next time!!!?
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May 2023 by Linda Kahabka
Not at all happy with the experience. I was poked in the ribs repeatedly - not sure why - and too little time spent on the areas of concern. Nice lady but obviously didn't listen to what was needed.
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March 2023 by Joseph Sileo
ME in Lancaster, NY is very welcoming. The front desk personnel are super friendly and always greet you with a smile. The quiet room is a great place to begin to wind down from the hectic day, and the massage room is extremely comfortable. The masseuse is always friendly and makes you very comfortable. I have been a member for 4-years and I have never been disappointed.
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March 2023 by Hannah Acker
Rosemarie is an amazing massage therapist. While not my typical pressure level of deep, she absolutely knows where to hit the spots that hurt (in a good way!) She is incredibly respectful, nice and quiet but makes sure to check in with you, and is able to really tackle a full body massage without feeling like she spent too much time in one area or not enough in another. She’s like a massage wizard! I highly recommend 90 minutes with her if you can, it was so relaxing and everything you want out of a massage experience.
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March 2023 by Svetlana Bosovets
I had an amazing experience. Arthur was professional and kind. I will definitely visit you again!
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March 2023 by Cassandra Gamble
Maryann has always made my experiences there relaxing and enjoyable. She's wonderful to talk to and is very knowledgeable about what she does. I always look forward to catching up with her each month during my sessions. I'm so sad to see her leaving! :(
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March 2023 by James McMullen
Bought massage for my wife. Apparently her massage therapist was very rude upon asking her if she could go just a bit harder with the pressure. Massage therapist then told her if everything wasn’t okay that she could leave and that it’s like a haircut.. if you don’t like it you don’t ever need to come back. My wife got up and left after 10 min. Bizarre experience. Oh and the massage therapist was poking her after she asked politely to go harder saying “boom boom boom, now you’re healed”! Very odd. My wife has had many massages in her lifetime.. never experienced anything like this before. I believe the massage therapists name was rose. Some compensation for this horrible experience and poor customer treatment would’ve been nice but the front desk girl told my wife there was nothing she could do for her except reschedule her. Didn’t even apologize. SAD
