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March 2024 by Monica McNeill
First of all the fact that they have weekend hours at all is so amazing and convenient. Making my appointment online was simple and I received both text and email confirmation. Upon arrival I was greeted kindly and helped right away. I just needed an inspection and the whole thing was done in less than 10 minutes. At other places I’ve sat for HOURS even WITH an appointment. I will 100% be back and will recommend!! Thank you!!
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February 2024 by Michael Kraus
Monroe was very helpful and got my car fixed in one day.
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February 2024 by Donald Dayton
Will go again
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February 2024 by Kara Kelly
Quick and easy experience for my NYS inspection! Took only 30 minutes and worker was friendly.
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December 2023 by Justine Mauro
Larry is the best. He is honest and committed to keep letting me know the progress on my Car. Great service. Only place I will go as long as Larry is there.
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December 2023 by Bobby D
Charles and Larry went above and beyond to serve my family’s needs on limited notice, and provided a quality and honest inspection. These two really showed their commitment to their customers today and I couldn’t thank them enough for their time and generosity. I’d recommend anyone there thats looking for honest service.
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November 2023 by Cassie Radel
Always a pleasure coming here! Very fast and friendly!
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August 2023 by Amine Zerouki
Just got a flat tire, and was about to go into work. Charles at Monro in depew helped out so much!!! He was able to put on new tires for me and even stayed late to do it! This was by far the best customer service experience I’ve ever had. Go get your work done by Charles, a true professional!!
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July 2023 by kailee phillips
Everytime I go there I get what I need done and fast. Charles is so nice professional and explains everything to you which I like because I’m not a car person . I love going to him keep up the good work charles !! See you guys soon!!
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June 2023 by Jessica Vaccaro
I Just got brakes, rotors, oil change, and inspection done here today. As usual they were kind, didn’t try to sell me anything I didn’t need, and advised me on the best course of action. I had come in on Wednesday because my brakes were scraping (I know…I ignored the brake light way too long). They got the parts in and got it done quickly. Highly recommend them and trust them!
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June 2023 by Anthony Russo
The mo romuffler staff are friendly and knowledgeable. They did the work I. A timely manner at a reasonable price. Would recommend for your auto needs.
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May 2023 by Karen Mohn
This team always goes out of their way to help. I came in with a flat tire right before they closed. Without hesitation Steve got it fixed and had me on my way in no time. So grateful for their excellent service!
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May 2023 by Molly Golando
Needed an inspection and had a check engine light on. Steve replaced the catalytic converter. The check engine light wouldn't go off after many miles of driving. I finally took the car to the dealer who said that the catalytic converter that had been replaced was one that didn't need to be replaced to pass inspection. Steve refused to give a refund or even talk about coming to an agreement. He kept saying he had to wait until the supplier of the part got back to him. He made a mistake and ordered the wrong part and now I am taking him to small claims court. I don't believe he was intentionally bad, he just made an extensive mistake and would not try to correct it.
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March 2023 by Sharon Marrano
I had my car inspected at a different place. It should not have passed inspection. A week later I pulled into Monroe hoping they would give me a 2nd opinion. My brakes were metal-to-metal, 0% RF pad and damaged rotor. They fixed it immediately and guided me with regular maintenance guidelines in writing. Very refreshing to be treated with respect and dignity!! THANK YOU... KUDOS!!
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March 2023 by Michael Ferguson
If it were possible I’d give it no stars. This place has workers who drags their feet. I was the only car here for an oil change and sat waiting for atleast 55 minutes I’m no car expert but that is definitely ridiculous. I do not recommend. Strongly!!
