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January 2024 by Michelle M
Whether it is a scheduled appointment or an emergency stop in, Mr. Tire is always accommodating. Sylvia at the Depew location is always friendly & informative! I used to go to the dealership for oil changes, brakes & tire rotations but after a missing lug nut incident, I switched to Mr. Tire. I would never go back to the dealership for my truck care!
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January 2024 by J M
I highly recommend this location for all you're repairs friendly respectful and very understanding from the manager Tim right down to the service technicians. First Class Service At Mr.Time!!
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December 2023 by Vic C
Friendly staff, quick service and not afraid to answer all questions. Will even show you the parts replaced.
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November 2023 by Zerø
Top notch, quick service. Couldn't ask for better. Thank you so much!!!
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November 2023 by Sora Pham
I called for an oil change, but asked about something else. They were able to get both fixed, and even taught me about what the issues were. Excellent customer service and excellent staff! I've gone there for a couple years now and they are fantastic! The only possible downside is a smaller amount of staff leading to slightly longer wait times, but what are you going to do. I'm never in a rush, so it's no big deal. I decided to wait in the lobby for my repair and they were very cordial and nice. The manager was very friendly as well. There were I believe three people working when I was there, and they were all friendly and great. I truly trust them with my vehicle.
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October 2023 by Sarajane Pudlewski
Terrible experience with Mr Tire's finance company that they use. Sylvia assured me it was quick and easy to finance my repairs through their company. "Everyone loves it and you just pay it back over 12 months" so I financed $900. Fast forward 12 months, I call the finance company to get my final payment amount, & they tell me I owe them $985 (more than I even borrowed after making 12 on time payments) then the phone operator laughed at me when I asked what the interest rate was and told me 194%!!! At this rate it will take me 4 years to pay it back, and the $900 I borrowed will be $4500 by the time I'm done paying it back.When I informed him that was illegal in NYS, you can only charge up to 36% interest, he again laughed and said "it's a good thing I'm in Colorado then " & hung up on me. All further attempts to call the company go unanswered. I of course blocked my debit card that day, and the next day they reported to all 3 bureaus that I had never once made a payment on the loan so my credit score dropped 150 points in one day. Over a $900 loan!!! Consequently my home equity application was denied due to poor credit. A simple car repair has ruined my life. Thanks so much Sylvia. Really helpful. I highly suggest you don't go here, or if you do at the very least don't finance with their EZ Pay finance company, and don't listen to Sylvia who obviously is un-informed at best about what she is talking about.10/7/23 Your generic, "Thank you for letting us know about your recent visit" reply to my review, was both unempathetic to what your company has done to me, and insensitive to the content of the review. Try harder next time.
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September 2023 by Frank Stefaniak
Went to have tire valve replaced.They took care of it right away.Awesome bunch of workers
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August 2023 by Kaylyn B.
I had such an amazing experience with Mr Tire. I was able to easily make an appointment to get a same day inspection. The service was awesome! Every employee I interacted with was helpful and nice and they got me in and out within a half hour
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July 2023 by Charley Tarr
Lead Mechanic Craig is outstanding for knowledge, integrity and personal devotion. We've returned many times across many years for his candid honesty; trusting both his advice and the quality of his work.
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June 2023 by Robert Justinger
What great customer service. The front desk was very personal and easy to communicate with. I made an appointment drop the vehicle off they were done before they estimated time.
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June 2023 by kelly kolacz
Employees are quiet or rude and it takes two to five days to get an appointment prices are overinflated
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May 2023 by E-Devious Austin
they can stop cheating people!!!!!.
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April 2023 by Sarah Kidder
Great service. Sylvia is very professional, she went above and beyond to get us honest answers about our van. Definitely taking all our vehicles here for service from now on.
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April 2023 by Jesse Kidder
Sylvia went above and beyond for me. Very professional. Any business would be lucky to have such an employee.
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January 2023 by Bethany Strong
I've had issues at other garages in regards to sales pressure, or treating me as inferior as a woman. Mr. Tire is excellent. Chris was nice and communicative about my car AND my car was ready in less time than originally predicted. I feel like a valued customer and I'll come back for sure!
