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January 2024 by Marshall B.
I purchased dishwasher, refrigerator. microwave and oven a little over 5 yrs. ago for my home (I also purchased the same for another house in Machias a little over 2 yrs. ago) Immediately I had issues with the dishwasher not draining and dishes not drying. A service tech was sent out (who was not very friendly) he proceeded to tell me that i needed to prop the dishwasher door open when done for dishes to dry. I continued having problems with it not draining, the same tech came back and told me the hose was too long and the dishwasher was too far from the sink. No solution was made, dishwasher would not drain or drained slowly. We lived with this for several yrs. hardly using it due to it usually only getting half way through the cycle than beeping shutting off. Well, it died, and we decided to buy another one. When the tech came, he was surprised we were getting a new one because the existing one looked new, when he pulled the old one out, low and behold it had a severely kinked hose, and in his words "here's your problem". The original installer kinked the hose during the install and the service tech that came back 2 times never pulled the dishwasher out to check it. Now I am out an additional 952.00 All because of a poor installation and a service tech that couldn't be bothered to check for the real issue. I have had the buck passed from store to service dept. to service manager and no none seems to care. I have left a voicemail with the service mgr. and sent an email through their customer service dept. and after several weeks have not received a return call. I guess their way of handling issues is to ignore you until you go away. I have spent thousands with Orvilles and i expect better customer service and care than i have received.
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January 2024 by Kelly L.
We had a dishwasher delivered to our house and it was a series of bad events. The delivery men arrived several hours past the estimated window, the dishwasher is missing a piece that was supposed to have come with it, there was plastic packaging stuck underneath the screws which cannot be removed with normal tools and the delivery people broke our front screen door. Upon bringing this to the attention of the store and service department they will take no accountability whatsoever, stated the missing piece and plastic were the manufacturer's fault and customer responsibility and claimed that our broken door was pre-existing (It definitely was not). It opened and closed properly immediately prior to the delivery men arriving, and it now hangs crooked. I do not appreciate, respect or endorse a company that dismisses a customer's concerns and refuses to own up to their employees' destruction of a homeowner's property. Previous loyal customer lost forever. They are apparently too heartless to care though. Maybe other potential customers will be spared by this review. Go elsewhere.
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January 2024 by Mn G.
DO NOT DO BUSINESS WITH THESE CROOKS! My girlfriend and I bought a brand new dishwasher from these people last month. We opened the box this week to install it and it's BASHED IN! They won't exchange it, give a refund or fix it! And BOSCH you can't get a hold of on the phone. What a bunch of jerks these people are! DO NOT BUY FROM THESE PEOPLE!
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January 2024 by Jason D
I ordered a dishwasher from this store online. After it arrived I noticed two minor stress marks on the dishwasher. It was very easy for me to get a replacement panel for it. I was worried about the company giving me a hard time. I will be using this store for any of my future purchases.
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December 2023 by Andrea D.
Our old dishwasher stopped working out of no where and as a busy family of four I couldn't be without one! Dylan was such a pleasure to work with! Really knowledgeable of the different brands and got us our new on delivered the very next day! We are very pleased with our new Bosch and appreciate the speedy customer service! Ask for Dylan!!
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November 2023 by Lisa Peery
Had a great experience buying a new washing machine. The salesman was very knowledgeable about the products they carry and was very helpful in making my decision. They offered next day delivery, which was very smooth and they took my old appliance with them so I didn't have to depose of it. I will definitely use them again if I have an appliance purchase on the horizon.
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November 2023 by M Astanehe
Do NOT RECOMMEND Orvilles. Use another store for your appliance purchases. These people are uncooperative, will not do anything to help out the customer. Purchased over 6 appliances - spent a ton of money with them - and in the end, it shows they could care less. We paid for the installation of the washer and dryer, and they left the dryer not vented and also left the dryer door hinged on the wrong side. The delivery guys left without mentioning/asking us about the door. With all of the chaos, it slipped my mind to ask. Spoke on the phone after to the supposed "manager" Dylan/Dillon - clearly managing nothing - he was extremely unfriendly, uncooperative and would not send someone out to fix the dryer door (to open on the correct side) unless we paid another $149.00 for a service call! After the thousands and thousands of dollars we spent, they left a job unfinished (had to hire a separate company to finish the dryer installation for another $350 out of our pocket) and Orville would not send their guy out to please a customer who got the short end of the stick...they do NOT CARE about their customers. They are foolish. We will NEVER purchase anything from them in the future. Would not recommend them to anyone, greedy for the sale, and thereafter no customer loyalty, they would rather lose a long-term customer than comp a job that they dropped the ball on. You will feel more comfortable with used car dealers than this place (and that says everything). Unreal. Zero stars is what I would give them.
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November 2023 by Karen Ball
Great selection of appliances, I went with my friend to choose appliances for her new home and Emily was a great help.
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November 2023 by Carlos S.
Buyer beware! Installation department is sloppy and in the realm of reckless. Purchased a new gas cooktop. Took old one out and just dropped the new one in the opening. It was not secured and moved with hot items on the stove. Tremendous risk of injury and fire. They now have to come back and do the job again. By the way, I paid extra for the installation. Need to take time off from work to wait for them again!! Sales and service go hand in hand!!
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September 2023 by Kaitlyn Hils
Emily was SO helpful and went above and beyond for us when purchasing a new washer and dryer. Highly recommend giving her a call if you ever need any appliances!
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September 2023 by 7 cityits atv
Excellence, sales person, great deal
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September 2023 by Jennifer Eisenhauer
Just went in to Orvilles on William St. And Dylan took care of us and he was awesome and very friendly
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August 2023 by Andrew Wozniak
Great customer service!! Dylan treated me with the utmost dignity and respect. He took the time to answer all my questions and I ended up buying 2 washers and dryers. Thank you!!
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July 2023 by Shawn Jordan
Great experience! Very pleased with my purchases
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July 2023 by Gail
Awesome class today, really enjoyed. Blend of weights and cardio! Brianna is awesome!
