TOPS Friendly Markets is a clean and decent-sized grocery store that meets the basic needs of its customers. It has a good selection of products, although there have been occasional concerns about the freshness of fruits and vegetables. The pharmacy service is efficient, with easy medication transfers after another pharmacy closed. However, some customers have experienced issues with self-scan registers needing frequent assistance from staff. While most employees are friendly, there have been mixed experiences with customer service, including a particularly rude encounter. On a positive note, the floral department receives praise, especially for the helpful service provided by Colleen, who created a beautiful wrist corsage on short notice. Overall, while there are some areas for improvement, many customers appreciate the store for its convenience and supportive staff.