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February 2024 by Judy Locher
The reason I go to this location is for the excellent customer service.
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February 2024 by Barry McGuire
This was my 3rd time renting a truck from this location. Everything went as smoothly as possible.Highly recommend this location for anyone looking to rent a truck.
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February 2024 by John Yarrington
These guys were very patient and helpful for a Senior like me, who went through a HORRIBLE experience with one of the "Moving Help" service providers that is on their (U-haul's) website. I COMPLETELY UNDERSTAND that I need to take this up with the "service provider" (!!!--NOT). I would like to say NOW, it was Hands-On Moving, from Dunkirk that was JUST AWFUL. I was FORCED to hire ANOTHER Service Provide, Griffin Logistics who was EXACTLY the OPPOSITE--EXCELLENT. Because "Hands On" DIDN'T finish the job, AND he "double-dipped"--tricked me, really, an older, not-in-the-best-of-health OLD MAN, AND he fineigled the Job Order Number out of me!! I fully intend to pursue my conflict with "Hands On Movers". More details, BUT NOT ALL (it's a long, complicated, truly rotten story) on the "Moving Help" section. Please read it--AND HIS RESPONSE!-- and decide for yourself.
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November 2023 by Raymond Guarnieri
Male employee who helped me with a trailer today (beard and long hair, didn't get his name) had a bad attitude. I can normally tolerate this type of thing (everyone has a bad day once in a while) but when you start making snarky comments/responses, that's where I draw the line. Equipment and rental process was otherwise fine. I'd avoid coming to this location again over other U-haul spots in town that have much more helpful and friendly attitudes.
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October 2023 by Karl Smith
Would not recommend. Will charge "cleaning fee" of $25 regardless of it being cleaned before return. Find another truck rental company.
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August 2023 by Mary Ellen True
My 1st time renting a uhaulPick up was easy & perfect at the Seneca falls ny locationDrop off at the 6161 transit rd, Depew location was horrible! Will never return there again. Dropping off was easy but apparently I parked on wrong side of building (there where other uhauls parked there as well) & a girl (or might have been a boy) came out stomping feet, dirty looks, threw herself in the uhaul, squeeled the tires as she speed away while back door flew open. I then went inside & approached her asking for name & she would not give it. I then asked another employee for the girl or boys name in which he would not give. He had a name badge on, she did NOT.Good customer service would have been to address me with kindness that I parked in wrong spot & can kindly move it to correct spot OR let me no kindly that if I rented again where the uhaul goes upon return. Very very bad uncalled for customer serviceLost my buisness
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August 2023 by Justin Harbinger
I dropped off a trailer here. The drop off process was spectacular. I pulled up and within 60 seconds they had it detached from my truck and I was on my way. Big shoutout to the two brothers who helped me out. More so to the Bills fan one and not so much to the Dolphins fan?. Both very nice though.Go Bills
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July 2023 by Curtis W
Went for a propane fill. The employee began filling the tank and then stopped and said the machine was broken. Charged me full price and said the tank should be full. Even had it on a scale and when I picked it up it didn’t feel full at all. Used my grill 3 times and it’s already empty. Dude probably only filled it a 1/4 full. Ridiculous. First and only time I will go here for a fill.
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July 2023 by Ryan Fleckenstein
I was told that I would receive a military discount, however after reviewing my receipt and doing the math myself that was not the case. I frequently rent from U-Haul, or should I say that I did, but after calling the location and being treated as if I were stupid when I called to question the final bill, I will not only be contacting corporate to inform them how I was treated I will also let them know that I will no longer rent from a company that treats a veteran with such disrespect.
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July 2023 by John Di Sciullo
Elaine and the team at U-Haul on Transit Road in Depew run a clean, and efficient location. Great service, great trucks.
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July 2023 by Rich Dodge
I was happy you guys were able to find me a truck on short notice at all.My only complaint is that I called the local number before they closed, only to be forwarded to the contact center instead, who told me I had to report an issue I'd found to the local office, "I'm not the one to talk to about that." So why are you answering the phone? He should have offered to forward a message, or transfer my call, or arranged a callback from the local office.
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July 2023 by A Pove
Soooo helpful and knowledgeable - idk why it says 3 stars -? They are def 5 stars +, anything you’re looking for , they have that other locations don’t have , plus up the street l, few blocks , from Lancaster storage - a locally owned temp controlled facility I’ve used twice and so does my family.This place is excellent !
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July 2023 by Bradford Kapsiak
Only issue I had was that they did not have any Ford Transit van… only had basic cargo vans so had to get a box van and spend an extra $60
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April 2023 by STEM Automotive
Big companies like Uhaul are sometimes hard to work with but this location has been awesome the handful of times we’ve used them in the last few years. Whether it’s an unexpected change we have to make with our rental, last minute rental option, or we left something in the van and had to go back a few days later to get it, they have been very good to work with.I also really appreciate seeing the same faces there for years. No they don’t always answer the phone because they are likely shorter staffed than previously like everywhere else. However they have always been working hard and friendly when I go there. Thanks Uhaul Depew!
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February 2023 by Debi Turley
We had a great experience with this facility. Purchased moving boxes at a much lower cost than anywhere else. The truck was clean and ready. Chris took care of us and did a great job - he excels at customer service. Very satisfied.
