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February 2024 by todd ellis
idiots screwed up the scheduling 3 times. on 2/8, I scheduled installation for 2/28. on 2/19 , I was called asking why I didn't show up for my appointment that morning. I explained that it was scheduled fir 2/28. begged them to confirm 2/28. confirmed, showed up this morning 2/28 and was informed I am scheduled fir install tomorrow 2/29.how can I honestly let them take apart my car and trust them putting back together when they can't even schedule the date right.calling other places to get a hitch installed.
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August 2022 by Nathan Morey
Had hitch installed last year. Smashed up a bunch of wires on my utility trailer because they were not fastened and got stuck between car jack and the driveway. Completely my fault.This caused a blown inline fuse, and also later we found out it shorted out my brake controller. Elaine had it all fixed, and brake controller replaced, free of charge- even though it had been due to my error.If you have an issue, they take care of it, no questions asked.
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July 2022 by Edward Tredo
I wanted to buy an appliance dolly for $79.99. when I asked about the dolly, one of the employees just sat at a desk playing on their personal phone. When the other employee was done with a customer and helped me, the second one got up and followed us around while still playing on their phone. I should get a job here. I could play games while getting paid. I was told they only have floor model Dolly's and nothing new in the box. Aside from that, I rented a U-Haul truck two days ago and was told there was a dolly in the truck. When I got to my destination, there was no dolly in the truck. This caused me to be late returning the truck. Hopefully I didn't get charged extra because of employee error. They have time to sit around doing nothing instead of making sure the trucks are stocked properly for the company to make more money.
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May 2022 by Mafe Ortiz
Don’t go to this location if you need a hitch installation. Most of the staff there act like they don’t care or don’t want to work. They will say yes to the installation, you make the appointment and when the day comes they give some excuse on why they can’t install it… Like somebody else said in the reviews don’t be in the hitch business if you avoid installs that require work.
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April 2022 by Shawn Stephens
If your hitch installation includes removal of your exhaust, expect to be lied to about why they cant do it. My vehicle was not lifted and the excuse was nonsense. I know exactly what the underside of my car looks like. Dont be in the hitch business if you avoid installs that require work.
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September 2021 by Nakita Chapman
I would not recommend the Depew NY location for a hitch install, the customer service is terrible here I made a reservation 2 weeks ago to have a hitch installed on my car I get to the location only to find out that they don't have the part I needed for my car and when I mentioned to the employee that I had not be notified ahead of time after driving a half in hour all he can do is ignore me and stare off into space not even give me eye contact I felt like this was very rude considering I just drove a long distance to get a service that I couldn't even get performed this was very unprofessional and I would never do business with this location again
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August 2021 by Joanne Cordone
Very friendly and helpful staff. Had a hitch added with a carrier. The technician stepped me through how to use and remove if needed, also tips on keeping my cargo safe. Highly recommend.
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August 2021 by jeffery p
Waited 25 min before anyone came into the building to take care on the 5 people that where inside not even a sorry for the wait
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July 2021 by Roberta Rivera
Very nice and friendly. Haven't rented a truck in yrs. But I soon will need one come end of July. The woman helped me out. She was very easy to speak with. She answered all my questions and concerns. She made it easier on me to reserve for 24hrs. Which is exactly what I neededIt didnt cost me anything to reserve. I am very pleased with the service and care I recieved and I will definitely recommend them to anyone looking to move.
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June 2021 by linda mills
Staff was very helpfully and friendly
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May 2019 by Nick G
Very helpful staff
