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August 2022 by Tom A.
Horrible and unethical. Previous to taking our two dogs to Dewitt, we talked to the office and they assured us- among other things- that they would have ample availability, including weekend appointments. Yet when our dog has an issue that needs to be seen quickly, they can't be seen for weeks... Another issue is that we have been told that "Dr. Wilcox will call you back" regarding treatment options for ongoing issues. We have yet to have dr. Wilcox call us back. Today, my wife talked to the office and they had a disagreement over treatment and Dr. Wilcox and the office decided not to treat our dog- who clearly has a UTI- tomorrow and to drop us as clients because of this. Basically, they refused to treat an animal because they don't like that there was a disagreement. Clearly, they could have seen the dog and then decided to part ways with us. Instead, they made the decision to let the dog suffer. Shame on you. Don't go there.
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March 2022 by Joe F.
Great, caring staff. Dr Wilcox is careful in diagnosis and although he's not overly expressive gives sound advice and options for care. We've been bringing our cats here for many years and hope to continue for many more.
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November 2021 by Donna W.
I will just be bringing my furbaby to a place that actually cares about animals. This place does NOT!
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December 2020 by C D.
The ABSOLUTE WORST vets office I have ever experienced. They tried to overcharge me $300 and trick and convince me they were services my dog "had to have." and then when I made them remove those charges for things my dog didn't need at all (I brought him in for one specific problem), they still sold me a medicine that my dog did not need for his problem we brought him there for. They explained it as a necessary charge to help his condition so I paid it, and then come to find out when I got home it was just OVERPRICED flea and tick treatment which he DOES NOT NEED because he wears a flea and tick collar and it's winter time and it has nothing to do with the problem they were supposed to be treating. As a person who works hard for every cent they have, it is so disheartening, especially during the holiday season to see a business that would commit highway robbery on people and lie about the medications that their dog needs. Now my hard earned money went out the window over medicine my dog never needed. Very slimy. Bring your dog here if you want to be robbed.
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April 2020 by Lula T.
I had my dog spayed here and it was a nightmare. Her incision was raised and swollen, sloppy, and infected almost immediately and required an urgent care visit because she was in so much pain from the infection. I would never recommend this place.
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June 2019 by Andrew F.
Dr. Wilcox and staff are fantastic with both our pets. Today I brought my pup there for a bath and a few shots and it was quick and my pup acted very well around them.
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March 2019 by A A.
Terrible vet and assistants. First time i took my dog there to get him neutered he came back with kennel cough and a rash. Then this past christmas they told me that my dog ate something bad and that's all that was wrong with him and said he would be over it in a few days. A few days later we had to take him to the emergency clinic and turns out his body was shutting down on him because he had diabetes. Had to put him to sleep. If it was caught earlier probably would be different. Will never go here again, and I will never recommend it to anyone else.
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June 2018 by Jenny R.
Last week, we found a dog and after spending a day and half with her, she was surrendered to the Dewitt Animal Hospital a week ago, as we suspected she might have had some health issues in the hopes that they would be able to help her in the mean time while we searched for her owner and while we worked on the process of legally adopting her. She was an older Rottweiler mix, who was a sweet as pie, but scared when we found her, but after 10 mins she was nothing but tail wags and kisses. We called and checked on her almost every day and spoke to them this morning and went to turn in her adoption application at noon today. From 8:30 AM to when we got to them at noon, we found out that she was put down an hour after we spoke to them this morning. Without any warning or indication that they would. Every time we spoke to them this week, they told us that she was not coming out of her kennel and was getting aggressive, which honestly, how would you feel if you were in this strange place where no one understood how scared you were. They knew she had people who were working on getting her out, and we were told that if she didn't pass her first test that they would keep her a few more days to see if she would pass another one. We were told that she had until the end of this week. But despite all of that, she was put down today. We tried to get into seeing her and even just sitting outside her kennel, but were denied because we had to go through the proper channels. We tried everything to get her out and thought that we were doing the right thing and putting her in a place that she would be safe and looked after, but that didn't happen. She was a sweet dog that for the time that we had her loved nothing more that jumping up on the couch and just wanted love. She was scared and no one at the hospital ended up being on her side or advocating for her will to live. I am so broken and lost all hope in the system that was supposed to care for her. Unlike so many dogs, she had people that fought for her, and nothing. As per the shelter, they are the only ones in Syracuse that takes in surrendered dogs and they are limited on space. I have lost all trust in this place. We were told she had more time, but as per the person I spoke to on the phone after she was put down, she was supposed to be put on the list this weekend but they were too busy and she was put on the list today and died today. I don't know what this post will do, but if nothing, it might spread awareness to what happens to the dogs that we find and surrender. I hope that this does not happen to other dogs in the future. I am so broken and I hope that this sweet soul is at peace. I have now pulled out all my current pets form ever returning to this place, and will be going elsewhere for all my vet care. Which is for the best, since as many posts suggested before, the doctor here doesn't seem like he cares about his patients. I've seen more of his back than his face in all of our visits with them in the past. Just be aware of what happens here, and think before you act.
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January 2018 by Hedwig S.
Fit me and my coughing dog in for a last minute appointment, we were new clients too so that was much appreciated. Efficient service, affordable, I felt like the vet listened to me in the room. Not a bad little clinic!
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February 2013 by Mike Picard
Snotty, rude, miserable Secretary. She was unpleasant every time we brought our dogs in... the doctor there seems incompetent. Our dog needed her anal gland expressed, after she showed classic symptoms...we brought her in..the doctor remarked that it "could" be her glands, but instead of attempting to exprese them, Just shaved her butt. The next day we took her to another vet who diagnosed the problem and fixed it . He said the other vet should have tried what he had done... stay away from this place, they seem to only want to pinch your hard earned money from you, with unnecessary repeated visits.
