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October 2024 by Corrado Gadaleta
Spectrum Employee:
I would like to express my feelings towards to a Spectrum representative “Austin Szymanski”
1. Professional
2. Knowledgable
3. Courteous
4. A+ Attitude
I believe I could go on on on, but anyway Austin is a considered employee and Spectrum should be very proud of having him.
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October 2024 by J Melancon
Naz has the patience of a saint. They worked hard to resolve my issue and got me saving money with Spectrum Mobile. Five stars highly recommend.
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October 2024 by Ross Stefano
Was in the store to return equipment on Oct 8. I counted a total of 5 employees, maybe 6. Only 2 were working serving customers. There were 6 customers ahead of me. I waited 45 minutes to be seen; at that point the manager manned another desk so that a total of 3 employees were providing service; there were now 11 customers in the store waiting for service. I don't know why they wouldn't have all employees on deck serving customers with wait times like this.
On a good note, one of the employees, the only woman employee working, was super helpful and great to work with. I counted her processing 6 customers while the other employee had processed 1 in the same timeframe. This young woman was awesome.
Next visit I'll give their reservation system a try if I can't find another internet provider in the meantime.
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October 2024 by clemente vigliotti
The sales specialist Breanne Cash was an absolute GEM! She made switching phone carriers not only easy asf, but also made the experience enjoyable! SHOUT OUT TO YOU BREANNE! job well done sweetie!
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October 2024 by stavros vigliotti
Breanne Cash is the most kind, caring and understanding sale specialist I have met!! She made this process so easy. I’ve had a wonderful time with her and her service is absolutely off the charts! If you’re coming here make sure to see her!
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October 2024 by Kimmie Yeager
If I could give it zero stars I would $300 and 3 hours of my life on the phone for them to give me equipment that doesn’t work. Terrible company
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August 2024 by John Gratzer
Naz did an exempliary job.Best agent I ever worked! Handled all our issues. She was very professional yet also friendly.
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August 2024 by Jean Blasland
OMG!! Katrina Nunn is an asset to your company! She is so knowledgeable and friendly and does everything with a smile. Makes customer feel appreciated! She deserves to go far in the company and definitely deserves a raise. She’s amazing!
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July 2024 by Liz Page
Professional attitude. Austin gave excellent service re changing cell servicehone use . Instant walkin presence
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July 2024 by Clint Tankersley
Was just in the Erie Blvd. store and Austin assisted me in turning in some equipment and handling a second account. I was extremely pleased that I could get two issues solved so quickly
. Austin was friendly and professional and quick. I was impressed with the service I received from him.
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July 2024 by Shnazzy None
Want a place where youll be trapped uncomfortably for an hour for something simple like a horrible psychological horror? This is it. Avoid!
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July 2024 by Chuck Stewart
Good service at this store. Overall Spectrum not so much.
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July 2024 by David Doherty
Went in with cracked phone screen causing non operation of most functions, and need phone for my business
Naz was my assistant, I would give Naz 10 stars if it were possible.
Was done in little time with new phone and all apps and data transferred completely.
Flawless customer service, sweet, pleasant and informed employee. Bravo!
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May 2024 by Fudge
Nala was able to help me and my dad in a matter of minutes. switched from Cricket to Spectrum . She was amazing! Give her a raise ? ???? she was patient even when I at first was not . She explained everything from start to finish and was very proactive with our situation.
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March 2024 by Ashley Walker
I must say, I am beyond impressed with the service I received from Nala and Byron at your DeWitt location. After months of dreading having to go in-store to upgrade my phone, I am SO glad I did!
Though my experience with Samsung and their Galaxy Flip5 has been absolutely horrendous, both Nala and Byron have moved mountains in order to help ease an inconvenience to which is no fault of their own.
On my most recent visit, I met their manager Dave who not only went above and beyond for me, but he took the time to work with Byron in discussing the different options available and ultimately suggesting what THEY believed would be the best option for me.
A+ in management skills.
I just can't say enough about that trio.... hands down, some of the best customer service I've experienced in years.
Kudos to you!
