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November 2023 by Christina Thurston
I've been with T-mobile since I was a kid! Came into this location to get some new accessories for my Samsung. Stefany was SO wonderful and helpful! I left with a smile on my face and great products! Ask for her!
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September 2023 by Morgan Kocher
The sales associate that goes by the name of “Tay” is extremely rude and unprofessional. I went into the store for a new screen protector and she had attitude from the start of our interaction. I was very respectful and nice to her and she refused to help me and told me to leave. There happened to be another sales associate there at the time named Josh, he was so wonderful and nice and apologized to me for “Tays” actions. He assisted me right away and did a great job.
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July 2023 by jimmy lici
After years of Verizon with a flip I was ready to move up to a smart phone. They were not at all helpful and the rates were higher than I wanted. T-Mobile had a poor customer service rating but I decided to try them. I wasn’t expecting much. Tracy was so friendly, so helpful she even spent 15 minutes fighting with my flip until she got all my photos saved to a card, photos I was told by all other sources were lost forever. And I wasn’t even a customer yet. Switching was simple when qualified hands are at work.Today, Shane rescued me when I got into deep problems trying to change an Apple password and took time to show me a shortcut or two.I’ve received support each time I’ve been into this location and I’m getting a friend to switch. This is a 5 star company and a 6 star crew.
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June 2023 by Saru Voleti
Ryan at the Erie Blvd store is amazing! We had another representative who was not very helpful but Ryan knew what he was doing and helped us with the porting and transfer problems we have been having ( which was frustrating us, as we were asked to shuttle between the previous carrier and t mobile ). Finally after a grueling 24 hr struggle with online help etc we had an active service. Ryan deserves all the kudos and appreciative gestures for being so helpful and kind and giving us all the time we needed. Thank you Ryan!
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May 2023 by Joe P.
I went in to get a screen protector changed, the clerks were busy, but didn't acknowledge me, didn't even look up , I was patiently waiting for 45 minutes and waiting for them to respond and tell me they will be right with me , they didn't I walked out they didn't even look up , I went somewhere else and when I need to buy another phone I won't be going to this location
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February 2023 by Nicole Clark
Employees are friendly and helpful. Only issue is not their fault...stupid line for Starbucks makes it a lil difficult to get in lot sometimes
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December 2022 by bill monks
Very slow. Manager doing stuff in back when stores was very busy
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November 2022 by S VanderDrift
We had the nicest and most knowledgable young man named Sean help us buy a new phone and then convert both our phones over to T-Mobile from another carrier. It was quick and easy. Very nice atmosphere. We highly recommend this shop and their mobile experts.
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November 2022 by Charlotte Sharpe
Went in to look at plans/costs for upgrading our phones (existing T-Mobile customers) and Sean H walked us through all our options and helped us find a smokin’ deal. He was fast, friendly, and knew his stuff. Thanks Sean!
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October 2022 by Maurice Brown
The service team was very helpful and friendly. I'm going back once there's a Samsung promotion worth me coming in. Very knowledgeable as well.
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October 2022 by R
This location is spacious, well it, and has a lot of options. When we entered we were greeted byHannah and she was amazing. She was very patient and knowledgeable about the products and services. Especially dealing with the sprint/ T-Mobile merging. Fortunately, she made the process very effortless and I would highly recommend working with her again!
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September 2022 by Ramona Kearse
Decided to buy a new phone and I love their service.
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February 2022 by Terry Nastri
Nathan and the others were fantastic! Quick and polite. It was great dealing with humans! Instead of being on hold for ever.
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September 2021 by Nima Pirouzi
Great staffVery helpful and knowledgeable
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September 2021 by Adam Cross
This team is outstanding! While I was in there today I overheard another customer telling Tracy D (one of the Mobile Experts) that he “really appreciated the way that Tracy was treating him and that it was by far the best experience he has had in a Wireless store in a long time”. Kudos to Amanda and Team!
