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January 2024 by Isha
I came in panicking because I had an unexpected acne situation pop up in my face. So I immediately got help from Sydney & I explained to her what’s been going on with my skin and how I didn’t know what was causing it to react the way it was. So she immediately examined my face and told me what’s going on& suggested 2 acne treatments & she helped me till I had no questions! I loved her customer service and was willing to navigate and help me through everything. She really did make my day& the products she suggested definitely has been helping my skin out as well! Definitely give her 10/10 appreciated her so much! Such a sweet girl as well :)
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January 2024 by Bob Davis
Unlike others, customer service is great, the staff are ALL hard workers and if my wife loves it at Ulta, the Negative views can pee off. Costly, but great staff. Wife loves it there
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October 2023 by Shaelon Ferguson Davis
Sangita - wonderful job in my eyebrows!!!
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October 2023 by Nancy Reif
Great experience for birthday mini make over - manager Lee gave us undivided attention, answered a million questions and guided us to products with our budget. Definitely book ahead, it was fabulous! Thank you Lee!
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October 2023 by Jessi Cornfed
I walked in for acne wash and got told I had “mature skin” multiple times despite being 31 and having zero lines, wrinkles, or age spots.I checked with my aesthetician and “mature skin” starts at 35 at the earliest, and it isn’t something that would alter what acne wash I needed.They will call you old to sell a more expensive product. 100%Not to mention the employee herself needed some under eye care to be speaking at someone that way. Glass houses.
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September 2023 by Gen
I went on Sunday to buy a new cologne and there were nearly no bottles--it was bizarre. Almost the entirety of the perfume/cologne section was bare.
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July 2023 by Alyssa Robledo
Alyssa at the Salon is great! I went for a color and cut and i was pleased with my results, im always so nervous going to someone new but she did amazing! I will definitely be going back.
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July 2023 by C Lee
I typically wouldn't leave a review for a store like this because it's relatively self involved the entire time. However. I ordered 3 items on Monday and paid for them. I received 2 emails, the second stating that my order was pulled, and ready to be picked up. I came the next morning to pick the order up and no one could find it. The exact 3 items I had ordered were blatantly sitting on the counter while a girl sloppily laid her body over the counter next to it lounging carelessly. I said that those were the 3 items I ordered and she ignored me and just laid sprawled over the counter with her upper body. 30 minutes goes by while I wait there for an order that was said to be pulled and ready only to find out that they don't even have the product I ordered. So I not only waste my gas to come to this store, but my time to get there and the 30 minutes wasted while they looked for said product... only for me to have to go to a whole other store in the end. The employees working this day were absolutely careless, lacked empathy or care. An apology was verbally extended while the girl was snickering like it was funny because there were 3 or 4 other employees all gathered around. If this is your staffing for most of your stores, how embarrassing. I'll go to sephora from now on where the employees at least pretend to do their jobs.
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May 2023 by Brianna Banks
The worst customer service I've ever experienced.They watched over me and followed me throughout the store as if I was going to steal something. I've been to this ulta many of times and gotten the same outcomes. I'd rather travel to an ulta across the world than come to this one on Erie blvd.
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March 2023 by Marcia Benjamin
I’m a regular shopper at Ulta and have been for years. I stopped at the Erie Blvd location for eyebrow products. There were 3 associates working on some stand near the front that I walked past and not one greeted me. Not did any of them ask if I needed assistance with anything. I found the brand I buy but was looking for a new shade. Upon checking the testers they were all old and very dried out. I couldn’t even get it to swipe on my hand to see the shade (Anastasia eyebrow promade). It just flaked when I tried. I saw a couple other eyebrow products and was looking them over. The 3 salesclerks were literally feet away from me and still never checked to see if I needed help. Those testers too were old and dried out. So I stuck with what I usually get and checked out. Definitely will not go to this location ever again!
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February 2023 by enchanted stream
It’s a great Ulta location. The staff is knowledgeable and kind.
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February 2023 by Jose Marrero
My beautiful wife is a stylist at ulta beauty come get your hair done ?
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January 2023 by Kristen Gibson
Most of the employees are really nice. I feel like the knowledge is high to help the general public but low when it comes to non common problems
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December 2022 by Khristina Groover
Tonight I walked in looking for new skincare that I have been procrastinating on purchasing. While I was browsing the skincare section I met Jillian who I was able to explain what I have been experiencing with my face and past products. Jillian was very knowledgeable and provided many recommendations. We were able to narrow it down to a few products by Philosophy. Jillian went above my expectations by showing me a few other products that would work well with Philosophy. All of the staff were friendly and welcoming. I left feeling like a valuable customer. I am so happy I stopped in and excited to try my new skincare products!!
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December 2022 by Mary Beth
The most helpful staff ever. Went out of their way to help me find everything I needed....THANK YOU!!!!