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October 2023 by Lauren F.
I just ended a long emotionally abusive relationship with Nissan. After searching different car dealerships, I came into East Hill Chevrolet! The service was amazing. They work hard to get what you want and need. I had an idea of what I wanted but they helped me make the best decision we all agreed upon. Saeed was great! I didn't feel pressured to make a decision so they can get my money. I had an overall wonderful experience! I'm looking forward to this new partnership! Thanks EastHills ! Thanks Saeed.
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October 2023 by Nana P.
I traded in a Chevy for a used Hundai that was supposed to be in excellent condition. Initially the engine light was on and I was told it was nothing and since the air did not work they said it's a minor problem related to the light. They fixed it "supposedly". I took the car and a little after the A/C was not cooling, the light was back on, and the electric system seemed to start with problems to even start the car. Since the car is a Hundai they said they would call me once they talked to Hundai to set up the appointment for me to take the car there. I waited and waited and called and asked and the service department said they would get back to me, which they never did. Until one day I received a call from someone asking for a copy of the driver's license of the previous owner of the Chevy I traded in. I said sure I now the person I can get it. And I said by the way I am still waiting on someone to tell me what to do with the car because it is not working, etc... I told the lady I had talked to sales, to the manager of the service dept. who told me he would call and never did, so there was no one else to talk to but the owner. she said she would pass the message. Within minutes I had a call from the used car sales manager telling to go drop the car off and they would give a loaner and that way I did not have to deal with Hundai in case of a payment needed to be made plus I had the warrantee. So I went left my car and they gave a loaner. That was over a month or more ago, don't know exactly because they did not put the date on the document for the loaner but I can tell you it was over 1100 miles ago. That's how many more miles I have put on the loaner car. NOT A SINGLE PHONE has been made to me to let me know the status of the car. I have no idea what is going on. Today I decide to call and ask for the owner again. I ask the gentleman who answered the phone to transfer me to him. He said what can I help you with? I said nothing I need to speak to the owner. He insisted on asking what was it about and that he might be able to help. I said no I need the owner and this went on for a few minutes. I asked for the name of the owner and very reluctatly he said John... He doesn't have a last name. Then he said he wasn't in. I said ok I can wait. He said what was the car I dropped off at his service dept, so I am assuming he is the manager of the service dept, and what was my name. I gave him my name and the car model and my phone number. He said that the owner was not going to be in until end of next week. I said that's fine I have a car to drive. I guess if I have waited over a month without any news from my car I can wait one more week. THis was exactly what happened the first time, they did not want me speaking to the owner. I wonder how much of all the service problems that obviously go on in his store he is aware of because EVERYBODY blocks any communication with the owner. No one wants you talk to him no matter what department you talk to. So I guess I will continue to wait without knowing anything about my car. Ohhhh and by the way they have not called back for the driver's license that they needed to register the car the bought from me. Is the car in the lot just sitting there? or they were able to solve it some other way. As a business person I wonder how much money is the owner loosing in this business? Doesn't sound like it's a healthy one.
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September 2023 by paulieshorts Brooklyn New York
Tyler was and is great at what she does. She is super and personal and made me and my girl friend feel like we were so special. She’s the reason I own a Chevy right now. We love her and hope the next potential Chevy driver only has Tyler as their sales woman
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September 2023 by Daria Nicaj
Our family recently grew and we needed an upgrade from the Chevy equinox that we purchased from Alex Steshenko and into a traverse. We reached out to Alex for the upgrade as we already built a relationship with and trust him. He thoroughly explained what each type of traverse has to offer to our family needs and we made a decision. The deal went through smoothly and we are very happy with the new traverse!
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September 2023 by M J.
Saeed is awesome almost like family. Most welcome and comforting feelin. I trusted him and followed his lead. Five Star
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August 2023 by M T.
Service department is terrible. Had my Tahoe in there multiple times for the same issue and I don't think they have qualified mechanics or they took short cuts. Kept having the same problem and having to bring it back. Was with out my vehicle for months. Did not have anyone return calls for weeks at a time. Don't take your car there.
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August 2023 by Amr Abozaid
Outstanding Service and Attitude - A Truly Appreciated Experience!I recently had the pleasure of purchasing a 2024 Trax, and I must say that my experience at the dealership was nothing short of exceptional. From the moment I walked in, I was greeted with warmth and enthusiasm by Tyler, my salesperson. Her impeccable service and positive attitude truly set this dealership apart.I had visited another dealership before coming here, and I couldn't help but notice the stark contrast in the way I was treated. At the previous dealership, I didn't feel appreciated or valued as a customer. This made me hesitant about continuing my search for a new car, but all my doubts were dispelled when I met Tyler at this dealership.Tyler's genuine interest in helping me find the perfect car was evident from the beginning. She took the time to listen to my preferences and needs, and she expertly guided me through the various options available. Her product knowledge was impressive, and she patiently answered all my questions, ensuring I had a clear understanding of the features and benefits of the 2024 Trax.What truly stood out to me was Tyler's exceptional customer service skills. She went above and beyond to make me feel comfortable and valued throughout the entire process. Her friendly demeanor, attention to detail, and willingness to accommodate my requests made me feel like a valued customer, rather than just another sale.As for the car itself, I couldn't be happier. The 2024 Trax is a remarkable vehicle, and with only 300 miles on it so far, it's already turning heads wherever I go. The sleek design, advanced technology, and smooth performance make it a joy to drive. I'm confident that this car will provide me with many years of enjoyable journeys.In conclusion, my experience at this dealership, thanks to Tyler, was exceptional. Her outstanding service and positive attitude made all the difference. I am truly grateful for her assistance and the overall smooth process of purchasing my 2024 Trax. If you're looking for a dealership that truly values its customers and offers top-notch service, I highly recommend giving this place a visit. And if you're lucky, you might just get to work with Tyler, whose exceptional service will make your car-buying experience a memorable one.
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August 2023 by Matt Harrison
Went here looking for a vehicle but not quite sure what I wanted. I had planned to visit several dealerships. However, my salesman, Joseph Castillo, was immediately engaging and guided me along in the process. He showed me a Traverse that met all my loose requirements. Once I was leaning toward making a decision, he understood my needs and got me to the finish line with comfort. I am thrilled with the decision of driving out with the vehicle but happier that I worked with Mr. Castillo who was fantastic-could not recommend more!
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August 2023 by Hamid Dayani
I have purchased 4 suburban from them since 2010 and every time I go there to make a purchase they go above and beyond to take care of the customer Saeed that the sales man was very kind very polite, very helpful Jason the finance guy, went above and beyond to finance me for a new car. General manager was truly a gentleman he helped me a lot with the price I cannot thank you enough thanks for everything East hill Chevrolet you guys are the best iam very satisfied
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August 2023 by Karan Ghuman
I have a great experience with eklovya puri. He is very friendly and nice . He helped me get my new suburban 2023 . He helped me with my every paperworks it was a great meeting with him.
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July 2023 by Jenn Park
I love my new Colorado truck and Saeed has been super friendly to finance my car. He has been so helpful and easy-going for my first purchase with Chevrolet. He helped me through all the steps I needed and patiently answered to all my questions. Had a great, smooth experience picking up my car on the same day, love my new ride!
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July 2023 by Xinia Arvelo
Got referred to Erik Mendoza by a good friend of mine, and do not regret working with him since day 1. Erik is extremely knowledgeable, patient and professional. I recommend him highly as he will work with you to tailor your needs and wants, and will not push or sell you vs doing what is right. He worked very well to provide the best solution towards our new lease. Will definitely continue to work with this team. Great Job East Hills Chevrolet of Douglaston. Thank you once again.
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July 2023 by Kevin Spring
If I could give them 6 stars I would. The best car buying experience I’ve ever had and I have purchased 30 cars over the years. I called about a 2022 Willys Jeep Wrangler and got a gentleman on the phone named Alex. I told him I’m from New Jersey about an hour and a half away and my schedule is busy. He took the time to answer all my questions thoroughly and honestly. Top notch guy. The sales manager Jason was on point getting me the best rate possible making all of this happen. Thanks East Hills Chevy. And a special thank you to Alex and Jason. I will see you two soon for my wife’s next vehicle…
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June 2023 by Sean Colwell
I’ve had my 2023 Colorado z71 for two weeks now and I couldn’t be happier with my truck and my experience at East Hills. I’ve been to a couple other Chevy dealerships in the past 3 years and got that stereotypical car dealer vibe, but not at this one. The staff was friendly and personable, most of all my salesman Erik. He really worked with me and got me to a price I was comfortable with and I feel gave me a more than fair deal. Worthy of all 5 stars, definitely going to be my dealership from now on.
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June 2023 by M.H. Esther Han, OD
I first came to East Hills Chevrolet of Douglaston because of the positive reviews. Recently, I started a new lease with Tyler and Joe. Very helpful and understanding! They found as many discounts as they could for me. Healthcare worker, as an example. When Tyler said she would follow-up with me on something, she did every time! I never thought anyone was trying to take advantage of me and I felt they had my best interest in mind. Its a very welcoming environment! Love my new lease! Thanks Tyler!
