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June 2025 by lynn Woodard
Dover Plains CVS pharmacy is the worst I've been to.Never enough help long waits and this time the window was closed because they didn't have enough help so I had to go in and the line was long and it took me almost 30 minutes to just pick up my scripts. The only good thing was the only 2 people that were working were pleasant.
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June 2025 by Peter.R Fernandez
Not enough people
Not so nice manager
No one at checkout now I go to Pauling
Much Nicer people
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May 2025 by David Churchill
I just started using the CVS in Doverplains ny. It's well stocked and clean, The associates were very helpful.
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March 2025 by Joshua Merrill
Just had a quick question about UPS and the associate was friendly and helpful. Always appreciated!
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December 2024 by Rich Ingegneri
Was at this CVS in Dover plains at drive thru at 4:48 pm was waiting as I pulled up to window gate was closed in my face not happy this CVS has lost my Buisness I will go 10 miles out of my way
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December 2024 by Karlie Brumley
Employee that’s like 5’5 I think name is Tanisha (not too sure on name) was very rude and nasty to customers
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November 2024 by Edward Knapp
This store is terrible. Pharmacy has no clue what they are doing most of the time and the store hours ( on corporate website also) say that the store closes at 10pm but they have been closed shortly after 9pm on multiple times I have gone. If you close at 9pm update your hours or stay open like you are supposed to.
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October 2024 by Mandy Matola
The pharmacy part of CVS tries its hardest to help and get what you need, but the fax machine and phones don't always work properly. Which makes it difficult to get your meds ontime
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April 2024 by Ashley Hamilton
same complaints as everyone else. worst pharmacy ever. don’t go here. customer service is unbelievable. I only go here for the one prescription they can get their unhelpful little hands on, that my hometown pharmacy cannot. They are too corporate and it shows.
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January 2024 by Andrew Connolly
Once again, CVS in Dover, NY continues to fail in its commitment to serve the community. This time rather than customers being backed up; the pharmacy staff is also waiting because the pharmacist cannot be found and staff is locked out. Once again I cannot pick up my prescriptions. As this pharmacy has always been an overly consistent problem with numerous issues; you should simply close it down. This so that customers can move on to other alternatives. Side note, when I call in a prescription number, your digital service does not recognize it. When I call from home; the pharmacy staff deliberately ignores the call. When I call from the CVS store; the pharmacy ignores the call. CVS in Dover is an embarrassment.
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January 2024 by Nicole Merritt
Send your scripts anywhere else. If they even have it in stock, it can be hours in line some nights - I know, Dover. How is that possible? — and then you’ll be lucky if the pharmacist shows up on time, or doesn’t leave early. It’s always something here.
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December 2023 by Greg
Save your sanity, never use this pharmacy again.You'll actually save gas money driving to a different pharmacy, because you'll come here after getting alerted that your prescription is filled, yet find out they don't even have it in stock.The pharmacy staff are the most incompetent people I've ever had to deal with, and no one can give you accurate information if their lives depended on it.This pharmacy would be more useful not existing than it is in it's current state. One star is even being too generous.
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December 2023 by Jack “wenlichen10” Wen
Complicated process.
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November 2023 by jeshumbris
Most unreliable CVS pharmacy I've used. Today I went to pick up a prescription. Google and the CVS site say they're open. Sign on the store says in October the pharmacy will be closed Sundays and have abbreviated hours during the week. This is not the fault of the pharmacists or the employees, it's terrible management. Always long lines at the pharmacy - between 10 and 20 people. Going to switch my default pharmacy because this is ridiculous.
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November 2023 by Michael Marsal
The Pharmacy has quite literally the worst customer service I have ever experienced. I have been using this Pharmacy for 6 years and it was always bad but somewhat tolerable. Early in 2023 it took a turn from bad to terrible. They cancel RX requests without notice and have been unable to fill one of my prescriptions for 4 months. Switching to a local Pharmacy. These guys are terrible.
