PetSmart is the world's largest pet supply and services retailer, providing over 10,000 products for various pets, including dogs, cats, birds, fish, and small animals. Customers can shop online and pick up items within two hours at local stores. Some locations offer services like dog training, grooming, boarding, and adoption. Reviews highlight a mix of experiences at PetSmart. While many customers appreciate the wide selection of products, some express concerns about the customer service, noting unengaged staff and the need for better training, especially when the store is busy. One customer reported a negative interaction with a cashier but later experienced improved service when returning to pick up a kitten. Another customer enjoyed the helpfulness of staff when purchasing supplies for a new fish. Positive feedback includes the friendly demeanor of employees at some locations and the overall quality of services like nail trimming for pets. However, caution is advised when purchasing small animals, as experiences with rodents have been mixed, with some customers reporting health issues and behavioral challenges. Overall, PetSmart is recognized for its product range and services, but there is room for improvement in customer engagement and the health of small animals.
I brought my boys in for a nail trim today & the girls were absolutely amazing with them. My Aussie Healer who is normally terrified of getting his nails done was still a nervous boy, but the girls gave him a belly rub to soothe him & they were able to trim his nails. I will definitely be taking them back.
February 2024
Great service and always have what we are looking for
December 2023
Great visit, knowledgeable and helpful staff. Found exactly what I was looking for for my kitty.
