PetSmart is the world's largest pet supply and services retailer, providing over 10,000 products for various pets, including dogs, cats, birds, fish, and small animals. Customers can shop online and pick up items within two hours at local stores. Some locations offer services like dog training, grooming, boarding, and adoption. Reviews highlight a mix of experiences at PetSmart. While many customers appreciate the wide selection of products, some express concerns about the customer service, noting unengaged staff and the need for better training, especially when the store is busy. One customer reported a negative interaction with a cashier but later experienced improved service when returning to pick up a kitten. Another customer enjoyed the helpfulness of staff when purchasing supplies for a new fish. Positive feedback includes the friendly demeanor of employees at some locations and the overall quality of services like nail trimming for pets. However, caution is advised when purchasing small animals, as experiences with rodents have been mixed, with some customers reporting health issues and behavioral challenges. Overall, PetSmart is recognized for its product range and services, but there is room for improvement in customer engagement and the health of small animals.
By far the best place to go weather your a city person or country
September 2025
Absolutely love this place and the workers. There is one cashier with glasses and long dark brown hair and she has always helped me out every time I walk in! She has been amazing help and an outstanding employee! My Ratties love this place!!! - Love Ozzy and Levi ❤️
August 2025
Madison groomed our dog Izzy today. She did absolutely wonderful and was so personable. She was very thorough with explaining everything and made us so comfortable leaving our dog there. We will definitely be coming back to see her. P.s. I think our dog misses her already
