TOPS Friendly Markets is a clean, organized, and well-stocked store, particularly noted for its great bakery, floral department, and consistently full dairy department. Many customers find the staff to be genuinely super nice, helpful, and friendly, often going out of their way to assist without being asked. Specific employees at the self-checkout have received high praise for being kind, respectful, amazing, and having the best attitude, making customers feel blessed and well-served. The store's recent remodel has also made it look very nice.
However, the experience is sometimes impacted at checkout. The self-serve machines are criticized for being a pain and not allowing enough time to scan items, with some customers frustrated by the coupon setup and wishing for lower prices instead. Despite these operational complaints, the overall service leads many to have a great experience, encouraging them to shop again often.
