-
November 2023 by Pierre Milton
I wish I had a better review to write, but my pup and I's experience at Amherst Boarding Kennel was not great. I am not one to complain or make a big deal of nothing, but I want to share my experience with others in case it can help anyone else. We recently fostered and ended up adopting a 6 year old Pitbull terrier mix. We had some out of town weekends already planned before we rescued her, so we decided to use Amherst boarding kennel as we had heard nothing but good things, my parents use them and love them. The first couple weekends we needed, they didn't have availability, but the next couple they did, so we booked them for the weekends they had. We went in for a tour and loved the facilities and the staff seemed nice and knowledgeable. We booked a couple consecutive weekends for her to stay with them. The first weekend after we picked her up, we noticed she smelled like pee. Not just a little bit, but she reeked of it. Her nails were also very frayed as if she was digging or that someone gave her a nail cut (but did it poorly). She had been to another kennel twice and this didn't happen, so it was troublesome. We gave her a bath and called the next day after we picked her up to see if they had noticed anything because no one mentioned anything when we picked her up. They weren't sure what might have happened but said the weather was poor that weekend and it might have impacted her and others. They also couldn't tell us if someone cut her nails or not. Knowing it was her first time there, we thought it might have been a fluke and decided to allow her to go again the next weekend. The next weekend after we picked her up, she smelled like pee again and her nails looked frayed again. All of our friends and family we talked to that use other daycares/boarding said that they have never had that happened before and that they wouldn't use the facility again. And again, it didn't happen to the first kennel we used, so it seemed off. We decided to call and try to share our experience and let them know we were going to cancel all future bookings for now. When we called to say we had taken her twice and somethings happened that we wanted to share and that it was bad enough to us to want to cancel future bookings, they asked for the dates and after cancelling them, basically went to end the conversation and to hang up the phone and didn't act like they wanted to hear about what happened even though we said we had some things to share. Wouldn't you as a business want to know what happened and why we were upset? Could it have been something explainable or fixable where you would want to do so and keep our business? After telling them well no, we are not done and we wanted to share with someone higher up or anyone really to pass along to management, they listened to what we had to say. But again, no real answers. Couldn't tell us about why she may have reeked of pee, why her nails were frayed, and why they didn't try to integrate her with the other dogs even though both times they told us they would give it a try. To us, this is just our perception, but it seemed like they didn't feel comfortable with her breed and were intimidated by her even though she is the sweetest dog to humans and to other dogs, she is just very high energy/playful, but never aggressive. The way their set up is, the outdoor portion of the kennels back right up to the play area, so we know that this would have excited her but also stressed her to be so close to a bunch of pups playing, but not be allowed to play herself. They claimed she was a little reactive even though she is not. No manager follow up or apology given. All in all, we left very disappointed with our experience. I know this is the exact opposite of what most peoples experience has been reading the reviews, but it was our experience nonetheless. We have taken her to other facilities 10+ times since and she has never had the pee situation happen again. I would have loved for it to been a positive experience for her because the location
-
November 2023 by John Buckel
Appreciated the last minute accommodations...but my dog got kennel cough here, even with a vaccination but hey it happens
-
October 2023 by Kylie Dekdebrun
Our dog loves it here! We visit ABK for daycare and boarding. The staff is caring and helpful and they continue to reinforce our training techniques while he is there so he doesn't slip up in his manners.
-
September 2023 by Dream Big
2 times now my dogs got kennel cough from here from boarding . Done taking them here
-
September 2023 by Tom Sieczkarek
It was my 2 dogs first time . Very very pleasant experience boarding them for a a long weekend. Staff is friendly and caring.
-
July 2023 by Laura Benjamin
There are not enough stars to show how much I love this place! After dropping off my dogs before our vacation, the staff noticed that I had not left enough medication for my dogs stay. They offered to have me call my vet to refill the prescription and they would pick it up so my dog had enough meds for the week! It definitely put my mind at ease knowing my dogs were in such excellent care! Thank you guys so much for making it easy to go on vacation with little to no worries about my pups.
-
June 2023 by Chris Fingerlow
Started taking my very timid dog there they are amazing with her!
-
May 2023 by Robert Randall
Our dog stayed at the Amherst Boarding Kennel for eight days in March 2023. Several days later she developed severe itching and hair loss, so we took her to the vet, who diagnosed that she had scabies (a highly contagious parasite) and likely got it from the kennel where she just stayed. After taking the dog to the vet, I stopped by the kennel with my dog to let them know her diagnosis and to show them the dog. I invited the assistant to come out to look at the dog. She refused. Vet said it may take up to three months to get rid of the scabies with medication and medicated shampoos. Beware if you take you dog or cat to this kennel, it may just get scabies!
-
May 2023 by Donna Brandon
take my siberian huskies there to have them groomed they are very friendly people very nice people if you ask a question they will answer you and they do an excellent job on grooming I highly recommend them
-
April 2023 by Serge A
Perfect loving place, nice people, great care for our dog. I would highly recommend this kennel.
-
April 2023 by Judy Florczak
Debbie does such a great job grooming my girls
-
March 2023 by Paul Hardaway
Always a pleasure to board by little one here. Been going here for almost 6 years ??????
-
January 2023 by Hannah D.
I do not recommend working here. They will tell you the hours are full time but will actually only give you 10 hours a week. 15 hours if you are lucky. The workers are very snobby and only care about themselves. They will treat you like a literal slave here. I would never bring my animals here. They let the dogs sit in their feces and urine for hours.
-
September 2022 by David Harvey
Great place for our pups and I cantotally trust them!
-
August 2022 by SP
We leave our pup here when we go away and would recommend. It's gotten pricey lately but what hasn't. It cost $450 to board our dog for our last vacation! I wish they'd share at least one photo or video of each dog that gets boarded. When we are gone on vacation we check their social media pages daily hoping to see our dog. He has never been posted despite having been boarded over 20 days in the last year. The kids are always disappointed when we see a post of dogs running around but it's never our dog. Either way will continue to use them and recommend to others.
