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February 2024 by Hillary Dee
The medical office that I work for was looking to freshen up. I called other flooring places and got brushed off. That all changed when I called Carpet Factory Outlet. Jordan came out to my office and had samples of everyting and anything (Carpet, pergo, base boards, etc) we needed for our heavy trafficked office. He communicated every step of the way from manufacturing delays to figuring out the layout of our office and its flooring needs. Jordan was AMAZING and a pleasure to work with.The installers did a FANTASTIC job and were super nice!I would recommend Carpet Factory Outlet and Jordan to anyone and everyone that is in need of flooring solutions.
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December 2023 by Juli Kempa
We are so incredibly happy with our new carpets! Service and installers were friendly and respectful. Amazing experience!
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September 2023 by Paula W.
I usually do not take the time to post a review unless I am really wowed! I had the BEST EXPERIENCE with the whole team at this Carpet Factory Outlet. first of all, Tom, our salesman was personable and down to earth. I know what I want, and he was great with me shooting him down and pointing me in the right direction! Scheduling was easy and flexible. then there were the installers.... OMG, they were wonderful! super nice, kind and personable, not to mention they did a great job and helped us repair someone else's mistake. AND, we're even honest about my wall paint colors! Just a great experience! Thank you!
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June 2023 by Anthony Alterio
Always excellent
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April 2023 by Bill Schiferle
I have worked with CFO for years. Jeff Balsom provides a customer experience you will not receive at big box stores. Installers are professional and courteous. I highly recommend you see them first.
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January 2023 by Tai Ho Shin
Highly recommend Jordan! I was very happy with recent purchase, his recommendations, follow ups and great deal for us.
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December 2022 by Katie Africano
I’m so happy with my decision to use Carpet Factory Outlet. Jordan helped me pick the best carpet for our home. Installation was quick and easy. We paid extra to remove the previous flooring and it was well worth it.
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December 2022 by Matthew Adams
From the sales guy to the owner, I was welcomed and given thorough service!Installers and timeline was fast and efficient! We love our new carpets. Highly recommend you stop in and ask for Tommy!
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September 2022 by Genevieve Dispenza
We've been buying carpet from Jordan Balsom at the East Amherst location for over 10 years, and he's the best! Reasonable prices, endless options, and professional and polite sales service. The installers were skilled, efficient and respectful of our home. We couldn't be happier! Thanks, Jordan!
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August 2022 by Nopper, A.
Went into this location and Ricki said it would be a couple of weeks to get new flooring and Carpet installed. It is going on 2 months and is not finished. They charged us up front and now giving us the run around. Run away from this place. Do not believe anything Ricki tells you.
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May 2022 by Amanda Meyers
We worked with Jordan a few years ago for carpeting our upstairs, and again this spring for the basement. He's easy to communicate with, and the install team was wonderful. Love to support a family owned business!
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May 2022 by Betty Marano
Salespersons great. However the first installer refused to do it . Walked out of our house. They sent new installer s the next day and gave a discount for inconvenience. See Jordan if you go. Great Guy
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May 2022 by Char Harris Kocsis
Went for a small piece of carpet for my entryway and they cut it incorrectly and stated they’d recut and bind it. Went to pick it up, and they lost it… Thankful for a refund. Won’t use and don’t recommend.
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March 2022 by Austin Herman
We had a great experience from start to finish with this location of Carpet Factory. We called to get a quote on some options of carpet or hardwood for our basement and stairs, and Ricky was out that week to give us some ideas and suggestions. We went in, picked a roll of pad and carpet, and installation was scheduled within 2 weeks. The install was a timely process since we had the entire basement and stairs, but one guy took his entire day in making sure it was done and complete before he left. Ricky even stopped by to give some assistance and double check that everything was done according to plan. The completed project looks great, and I’m glad we had some input prior to ordering because we wouldn’t have even thought of some of the small details that really make the difference. We’ll be going back in the near future for some other projects.
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February 2022 by Sarah
Edited 11/23/21:After a few calls, Carpet Factory Outlet came and removed the incorrectly cut carpet and returned it after they corrected the error. It fits perfectly now. Thanks!Original review:I'm deeply disappointed with Carpet Factory Outlet on Transit Rd. We ordered three pieces of carpet from a single remnant. One of the pieces -- the largest -- was cut longer than requested. We found that out after carrying it up two flights of stairs, and, given its size (11x12, not the 11x8'9"requested), there is no way to get it down and back to the store.It's a bound carpet that was not cut to specs and does not fit in the room because of the incorrect cut. We called two employees, and both just essentially shrugged their shoulders. This is some of the worst customer service I've ever experienced.
