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February 2024 by Mohammed Ibrahim
Only thing I didn't like about the car is that it took a lot of fuel compared to any Toyota or Honda
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February 2024 by Brandon Mickell
If been to a few different locations over the years and your location is the best by far.Fast service and super friendly and professional staff.
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February 2024 by Jennifer Anderson
Lockport location has Excellent service. vehicle clean and little Disinfecting wipes. So much better then other locations
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February 2024 by Tony Knox
Awesome team super welcoming
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January 2024 by Stanley Dauber
Efficient, courteous and prompt service. Very caring and responsive to my needs.
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January 2024 by michael
Extreme dissatisfaction with my recent rental experience at this Enterprise Amherst, NY branch. The issues I encountered significantly impacted my overall satisfaction and perception of Enterprise.Upon pickup, I was dismayed by the high level of deception regarding the overall cost of the rental. I setup online for a compact vehicle and on arrival asked if could get the vehicle with lane assist feature and was directed to a compact SUV, (a RAV4 - categorized as compact class per Toyota's site). However, the Enterprise representative failed to disclose that this vehicle selection as a SUV with lane assist feature would inflate the total rental cost by a staggering 60%.Additionally, the main digital screen in front of the steering wheel was obstructed, preventing the display of crucial car status conditions. Throughout my rental period, it only indicated a need for service from the dealership. This compromised my ability to access vital information about the vehicle's performance and safety.Upon returning the vehicle, I raised both issues with the Enterprise location, only to be met with a disappointing lack of acknowledgment or compensation for the inconveniences faced. As a loyal Gold Member with Enterprise, this lack of attention to customer satisfaction was surprising and disheartening.Regrettably, based on this experience, I cannot recommend this particular Enterprise location for vehicle rentals. I hope my feedback helps address these issues and prevents future customers from facing similar frustrations.
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December 2023 by Paul Muck
Check in and return were quick and easy. Staff picked me up and brought me to the car location. Staff very friendly and efficient.
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December 2023 by Amy D
My experience here was wonderful Gillian took care of all my concerns she was knowledgeable and very helpful
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September 2023 by Margie Wood
Excellent service. Had to revise my plans a couple times, and they were very helpful. The car was perfect and just what we needed. Will use again.
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September 2023 by N!lam Jadhav
Unfortunately, kia got stolen on labor day weekend ? Auto insurance provided a rental car from enterprise rental The gentleman at desk (sorry do not know the name ?) was very helpful, answered all my questions patiently provided the best service.
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August 2023 by Ken Furman
Easy in and out on the rental. No problem at all on the return.The employee acknowledged us when we came in, saying they would be right with us as soon as they were done with the present customer. We were presented with three car options and we picked one and were shown the vehicle and within a few minutes we had keys in hand and were off.
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July 2023 by Bob Froese
My experience was nothing short of exceptional. The pick up for the automobile and drop off were flawless and the communication while I had the vehicle was informative and courteous. Would use Enterprise next time in the rental car! Thank you
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July 2023 by Toccaira B.
If at all possible, use a different Enterprise location. The first car that was brought out had dog hair all over and was noticeably NOT cleaned by the staff. The second car was highly deodorized to cover up the smoke smell and dirty. When I went back inside to ask if there was anything else available the young lady stated “we have one of the largest fleets, so you’re probably not going to find anything anywhere else.” The entire vibe was “take it, or leave it”. I ended up taking the car knowing that I would try to replace it with another at a different Enterprise location the next day. The rental is for an insurance claim so unfortunately I have to use Enterprise for the rental or I’ll have to pay out of pocket and wait for reimbursement. Hopefully other Enterprise locations take more pride in the product they are providing to the public. I refuse to believe mediocracy is the new standard.
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July 2023 by P Oliver
I have rented vehicles from this location multiple times. The people are always great and answer all my questions Returned a rented Ram 1500 today and received the same great service once again.
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June 2023 by Dia D.
The best enterprise location I've ever been to! From the staff to the quantity of the cars, it's just amazing! 10/10 recommend!! Big thank you to the manager Robert, he was extremely helpful and polite, I'm so appreciative!
