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August 2021 by Richard Evans
Called the Tonawanda location on the Blvd and got their answering machine. Left my name and number as they asked so they could call me back. Has been several days and no callback.**EDIT** After a one star review here, I was contacted by Laura with a reply giving me her number. When I contacted her, she apologized and explained that they have been having problems with their business phone system. We discussed my project and she emailed me several options and costs that day. She also made a follow up call the next business day to make sure I had received her email. She took the time to go over the quote and was willing to work with me on a timeframe that fit my schedule to pickup the piece I ordered.Will definitely contact Frontier for any future glass needs.
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August 2021 by Michael D.
Excellent, timely and polite service. The windshield glass was ready to go when I arrived. They said two hours and it was two hours. Great staff and team. Very friendly. Thank you for being so good at what you do.
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August 2019 by Tony Street
I've had three custom cut glass tops for coffee tables etc. All fit perfectly.
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May 2019 by Tia P.
Kathy, who answers the phone has no clue what she is doing. I called around 18 months ago asking specifically if they did glass backsplashes. I made an appointment, the salesman arrived, I explain what he was doing here and he said "oh we don't do that!" I said "ok, that's what I called about. " That was a waste of my time and his. Now about a week ago I called and spoke to Kathy again, I told her I had two pedestals coming and I needed to wait until they came in to see what size glass I would need for my dining table. I said could you give me an estimate on how much it would cost for an approximate size? She said "absolutely" looked it up and told me the cost and said "definitely wait till you get your pedestals in and then call her back or stop in." The pedestals arrived I stopped into the shop and started explaining to her our conversation on the phone and she says oh you're going to need 1/2 inch thick glass that needs to be tempered etc. etc. I said that's triple the price of what you quoted me on he phone. She said well I didn't know it was just a glass top I thought it was going over wood. I said why would I have pedestals coming and be able to make up the size if it was a wooden table ? If was a wooden table you would know the sizes, I wouldn't of needed to measure I would've known what it was! Mind you I called before I purchase the table to make sure that it fit within my budget. I called her back explaining my situation and she said I don't know what you want me to do??? Wow!! I suggest they get someone who knows what they're doing. I've now wasted my time and money, TWICE! I will refer people elsewhere. Side note, glass over wood tables is not in style at all!!
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September 2018 by Sue Krentz
Good customer service. Friendly and helpful staff. Glass samples nicely displayed in front office. Pick up or $20 delivery option. Glass cut correctly to specifications. Shop is located behind another business on Transit Road, so look for the sign when using GPS.
