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December 2023 by Squirrel Girl
Very good experiences every time we visit.
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August 2023 by Jill P.
I am grateful every single day for going to Thomas Turtle on Payne Ave in North Tonawanda.. I thought I just needed new contacts, so I made an appointment, they got me an appointment 20 minutes after I called! I went to my appointment...and that's when my whole life changed! I found out I have MS!..All from going to Thomas Turtle!
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May 2023 by Paul Grew
I want to thank the kind man who fixed my glasses in a few minutes while I waited. I appreciate the hospitality. I am new to wearing glasses and I guess I am pretty hard on them. On more than one occasion I have popped in and I have been treated to excellent customer service and kindness. Thank you again!!!
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April 2023 by Paul J. Decker
Outstanding care for your eyes and eyeglasses.
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July 2022 by Rebecca Snyder
I picked Thomas Turtle Opticians because they were close to home and accepted my insurance. I am so glad I did! The entire team has been outstanding to work with from my very first eye exam all the way through. They have a huge selection of frames to choose from and help navigate your insurance coverage so you know exactly what you'll pay. The staff is professional and friendly, with fantastic customer service skills. Highly recommend for anyone looking for an eye exam, glasses, or contacts.
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July 2022 by Stryker Ostafew
Dr.Turtle has always done an excellent job helping me with my very thick lenses. The other professionals in the office are top quality and helped me through vision issues post surgery. They even did a better job with my prescription than my cateract doctor.
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April 2021 by Lindsey C.
Great friendly staff fast easy not pushy. Very welcoming and easy service! Always come back for eye exams and eye glass problems that need to be fixed
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March 2021 by elsbeth 50
They are professional and kind. Patient and honest. I trust them to do the best for me and my eyesight.
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September 2020 by Ashley G.
The staff here was fantastic. Very safe. The eye doctor was amazing and really answered all my questions and helped adjust my prescription to the right one to fix my vision issues.10/10 will be changing my yearly eye exam and visit to this place from now on.
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April 2019 by James McCloud
I came here yesterday because I needed my glasses fixed, walked in, guy took one look at my glasses and turned me away. Wasn't able to fix it. Had a "Wasn't worth it" attitude. Said about doing plastic frames for the time being and I asked to get them but said "Its loosing me money" This is a VERY poor example of customer service!
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April 2019 by David Januchowski
Great selection and service.
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November 2018 by Jennifer Husenitza
Just moved to area and am so glad I choose to bring my family to this optometrist. Dr cieri was a fabulous doctor; very knowledgeable and personable. The opticians were excellent as well. Overall excellent experience!
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August 2016 by Penny M.
These people wrote the book on customer service!! I purchased a new pair of glasses. I liked them in the store but decided I hated them once I got home. I wore them only twice. I returned to the store with my concerns where we discussed my options. The representative was concerned that I was not wearing my new prescription and was very accommodating. I found a new pair of glasses that I love and will actually wear. I almost never give five stars. You really need to impress me. Businesses today have fallen into the "give me your money now leave" mentality. You will not find that here.