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February 2024 by Tamra Thein
Amazing customer service. Kaitlyn was incredibly helpful.
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February 2024 by Cathie Anastas
I frequent this Verizon store often not only because it’s in the neighborhood, but because the service is OUTSTANDING! Today I was in there on two separate occasions switching from an Android to an iPhone. The technical assistance I received from James & then Drew was outstanding. They spent so much time with me, transferring all of the data & patiently walking me through everything. Thank you guys!!
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February 2024 by Brian Compton
What an amazing store this is, exceptional seems inadequate. The overwhelmingly 5 star reviews from over 600 happy customers give assurance you will be fairly treated here. Which is quite astonishing when you consider that some people cannot be pleased no matter what.My wife and I came here because our phones were having connection difficulties and the carrier was no help. So we decided we'd check out this store with the amazing reviews and they were right! Amanda took care of us and she has no peers, a truly remarkable young lady. We left the store with new iPhones and Fios for super fast internet that competitors could not match, either in performance or price.Please do yourself a favor, if you're in the market for anything concerning phone or internet and you want to be treated with kindness, respect and honesty, just visit this store. They'll take very good care of you too will be very glad you took the reviews advice. Honestly, you can't go wrong. Good luck.
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January 2024 by Michael Marini
East Amherst 1 bar if your lucky
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October 2023 by Kathy Michels
James Watson was wonderful to work with. He was knowledgeable, patient and very helpful. He did not stop until he felt Iwas comfortable with my new phone and iPad. I am so happy that I switched to Verizon and found James.
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September 2023 by Eric Wong
Walk into Verizon store at Transit East Amherst yesterday. James Watson sales rep was helping me to port 5 lines from Cricket. He was extremely thorough with the products and plan. He was on the phone to port numbers over and find ways to save me money and offer good advise. I was extremely satisfied with my shopping extreme at the store and thank you James for his help. I was able to save quit a bit of money with added on saving with my Fios Internet.
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September 2023 by J G
I want to thank TiQuan. He helped my wife concerning her most recent purchase she made online for a new phone. Her phone was lost in transit and she was getting the run around by both Verizon and UPS. In a matter of 30 minutes he was able to cancel and reorder another phone. Was incredibly friendly and easy to work with!
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August 2023 by Murat Tutumlu
I went there to move 4 cell phone lines to Verizon. One day later I ended up with a first bill of $335. It is crazy. I went there for the deal of $25 per line for Fios customers and I am billed about $200 more than expected and due in 2 weeks! And the explanation is funny: This place is just an authorized reseller adding extras for profit. It is a shame for Verizon
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July 2023 by YUIMETAL DESU
The people at the store are great however Verizon and Samsung are terrible. I went to the store to look at phones, i can't even hold them in my hand to feel because theyre bolted to the table and i cant even try out the UI because samsung puts a picture over the phone and doesn't let anyone test the display. You can't try it without buying it. Well I bought one and i hate it and will be going back to my old phone minis Verizons ridiculous "activation fee"
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July 2023 by Bernadette Ruof
The Verizon store at 6051 Transit Rd in East Amherst is the absolutely best store to go to for an update or anything else you need. James is an outstanding representative for your company. He helped me with a new phone and accessories. He helped me connect it to my car. He has a great sense of humor and is friendly and kind and patient. There was another fine young person whose name I forgot who was also helpful. He wore fabulous rings.In any case, I went to this location because my friend told me the employees were friendlier here. Turns out James helped my friend over a year ago to get his new phone. James remembered his face. Unbelievable.So it’s true. Best store ever because of the people.Run, don’t walk, to this location and ask for James. Or the young person with the fabulous rings. You will not be sorry.
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May 2023 by Bob Billingsley
Stopped by my local Verizon store in East Amherst NY needing a phone update. Had the pleasure to work with Steven Bales . He was professional, knowledgeable and got me everything I needed within my budget. Highly recommend him .
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May 2023 by Smita Agarwal
The store on transit has always hired efficient knowledgeable and professional sales rep .Amanda was very nice helpful knowledgeable.She made me very comfortable and went out of her way to meet my demands .She was patient and tried till the end to make sure I leave the store feeling happy met my needs and did not take another customer even though they were busy .She gave me a very nice product and very promptly started backing up my device and worked with me until all my needs were met and questions answered .Thank you AmandaAlways be the way you are helpful dedicated and willing to do way beyond your capacity
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April 2023 by Chris Burns
Steven was a pleasure to work with and was extremely helpful with upgrading our three phones. He patiently walked us through the process and provided a seamless transfer. Steven should be applauded for the service he gives to his customers and recognized as a fine ambassador to the Verizon name.
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March 2023 by Melissa Wagner
Wow - Steven Bales deserves a 10 out of 10 for customer service! He was patient, knowledgeable, kind and extremely helpful. I have been putting off upgrading to a new phone because of all the headaches that go along with the process but he made it painless! Thank you Steven!
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March 2023 by Kurt Forsyth
Ahsan Khan was extremely knowledgeable, friendly and outstanding, really happy with his work. The new phone is fantastic and phone was flawless! I would recommend him to anyone proficient and accessible.
