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December 2023 by Robert Territo
So glad O’Reillys is coming to the area finally.Springville and Tonawanda. Stay away from Carquest or Advance. They choose to follow certain SOPs (Standard operating procedures)
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December 2023 by John Graczyk
It's okay but could not match a belt for my snowblower even though I brought the old belt
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March 2023 by Donald Williams
Nice parts store but little over priced for coolant and oil. If you want across the street to the hardware store you’ll save 6 dollars a bottle on coolant. Oil is cheaper as-well. I always come here for my needs but doesn’t hurt to shop around.
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March 2023 by Brianne Messina
Very helpful staff and great selection in store.
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October 2022 by Brad Feltz
The parts person that waited on me was very helpful.
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February 2022 by Ambrose
Never knew this place existed. Thank goodness. Napa wasn't far but it is further so I go here.
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February 2022 by Jim D.
Went in to get a light bulb. Woman at the counter was friendly and helpful but the man at the counter was rude. I'll be going to Rock Auto from now on.
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November 2021 by Colin Kusz
Don is great and extremely helpful
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November 2021 by Aunt Buffalo
Great service.
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October 2021 by Not Saying
One of the last good parts stores. The staff here is extremely knowledgeable. I'll gladly shop with them as they can get you what you need.
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October 2021 by Frank Patti Jr
Great friendly knowledgeable staff eager and willing to help get the right parts
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September 2021 by Craig J.
I went into auto store to get a new key fob battery. The employees refused to help me. When I was trying to figure it out on my own they talked to me with condensending tone like I was stupid. One of the employees then told me to take it to the dealership and I turned around and walked out. The bad attitude and unwillingness to help was enough for me to not want to do business. I'm not the type to leave poor online reviews but I felt disrespected. Never going there again.
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September 2021 by Joel Hause
I was away from home and in need of a replacement part for my air conditioning in my car. The folks at the NAPA store could not help me. Upon some advice from my brother I went to this place. The very friendly staff were very obliging and eager to help me.As they did not have what I needed they immediately checked stock at other stores nearby. They found it 5 miles away, had the staff at that store put it aside with my name on it, and told me that I could either pick it up myself or they would have it brought over from the other store that afternoon. That is the definition of customer service and satisfaction.Additionally, the part itself was only $19.95. The Subaru dealership was going to charge me $80.00 and make me wait a week for it.
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April 2021 by Mihai Maxim
Fantastic service. Best in town! Right part first time!
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January 2021 by Jim K. Go BILLS !!!! (Go Sabres)
Had most the parts I needed and got the ones they didn't.pretty quick service and friendly .
