Based on customer reviews, PetSmart is a large retailer offering a wide variety of products and services for many types of pets. Reviews frequently highlight great, friendly, and super friendly customer service from staff who seem knowledgeable and definitely care about their animals. The store is described as clean and organized. However, some experiences note that staff can have very little knowledge of specific products like aquatics, advising customers to verify information. While service is generally good, there can be long lines at checkout. Overall, many customers highly recommend PetSmart and find it worth the trip.
