The UPS Store in East Aurora offers expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing. It is a locally owned and operated business. Reviews note the service is incredible and the staff are always kind and very helpful, handling transactions quickly and efficiently. The location is convenient and near the traffic circle. Some customers report the service has declined since COVID, mentioning instances of staff seeming rude and impatient without a greeting, though an update notes much better professionalism on a subsequent visit. The store is a busy location. A repeated point of feedback is that the store is no longer open on Sundays, despite hours listed on the door sign and on Google maps, which has caused inconvenience. The business has earned loyalty from customers who appreciate the helpful service and prefer to give their business to a local store.
