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March 2024 by Nathan
I went in for a promotion deal to update my phone and worked with Chris. He was absolutely excellent and went through all of the different options with me and explained all of the fine print really well and transparently so that I was confident in upgrading and that there wouldn't be any surprises or nuances about it that would affect me later. Super patient and personable
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February 2024 by Edward Harmon
Chris with the cool hair was insanely helpful tonight in setting me up with a new iPhone 15 pro max. I was honestly dreading going in and he made it both fun and painless for me switching my phone. He got me hooked up with a better internet plan too for much cheaper than what I’m paying now. I can’t thank Chris enough for all of his help tonight. If you need anything Verizon related, this location and Chris are the ones to go to
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February 2024 by Annette Hyman
Chris was very helpful and thorough! Definitely knew the current programs and deals available.
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February 2024 by Annette Wojtusiak
Demetri was friendly, knowledgeable and patient.
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February 2024 by Leigh Martin
My wife and I had a great experience
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February 2024 by Michael Riehle
Just upgraded to a new phone at the East Aurora NY store. Chris helped me set everything up and even tweaked my bill around to save me money!
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February 2024 by Ruby Baratta
Chris was a very helpful worker and was very sweet and nice
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February 2024 by Morgan Ott
Chris was very friendly and helpful when it came to getting a new phone and helping us find ways to cut our bill down! He made it a great experience and we will definitely go back for future needs!
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February 2024 by Kate Weber
Chris was amazing. He was very prompt, professional and helped me out enormously with a phone charging issue. Would come back to do service with him in the future!
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February 2024 by Mike Schmauss
Chris was very helpful and he had great hair. Lol
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February 2024 by Kyle Wiehe
I can't say enough about my short visit to the EA Verizon location except that the reviews are real and the staff are the real deal, no doubt about that!I had a Google pixel 3 for the last 4ish years and finally after years of temperature abuse the thing quit on me. I got the to store close to closing and when I walked in I gave the guys an out by saying "If you guys are closing soon I can come back tomorrow no big deal" (I figured with it being a Sunday and with the Bills game on tonight who wants to stay late at work, right?) but Chris helped me out and got me set up with a new phone, cover, screen protector, was able to answer all my questions and made me feel as if I was the first customer of the day. No rush, no fuss, just beyond fantastic customer care without cutting any corners even though our business was well beyond the original closing time. On top of solving my initial problem he went the extra 5 miles to look over my bill and find ways for me to cut costs on services I had but was not utilizing before we even got started so I was not only able to get my problem fixed but my monthly bill going forward isn't dragging me through the coal's, talk about a win, win! The other guy there (Demetrius???) was helping out a couple and I'm ashamed to say but I was eves dropping a touch and he also (from what I could hear) was the real deal and just a all-star in going above and far beyond what you would expect from a visit to a Verizon store.TLDR - EA Verizon store's staff are the GOAT and I won't be going anywhere else for my Verizon needs!
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January 2024 by Gail Lewis
Thank you to Sarah at the Verizon Center in East Aurora, NY. Sarah was so kind and extremely helpful.
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January 2024 by BuddyCBuddy
Chris was great ?
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January 2024 by valerie clark
Sarah was so helpful!!!
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December 2023 by Tim Lafferty
Verizon East Aurora NY store. Austin took very good care of us. Explained the offers clearly, saved us some dough, and got us into new phones.