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March 2024 by Morgan G
La La and Mike were the bomb. Super friendly, patient. I’m handicapped and they were very accommodating.
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March 2024 by Amir Morales
Seamless transaction excellence and competitive costumers service pickup vehicle as well returning vehicle. I definitely will use them again.
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March 2024 by Patricia Mcisaac
Great easy experience and everyone was super friendly and helpful. From the bus pick up, service desk, getting your car and being greeted at return drop off. They are happy to help you. Arrived at terminal C at LaGuardia and bus picks up right outside and drops you off right to the door.
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March 2024 by BJ Casey
The service was amazing from pickup to drop off. Jose was friendly and efficient and put a smile on our faces even early on Saturday morning at pick up at the LGA location . The car was clean and drove well. Drop off was easy as pie on Sunday afternoon and we appreciated the attendant’s smile and efficiency.
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March 2024 by Jean Thelusme
First of ALL, LaLa is AMAZING. I start with her because she is the face of ALAMO. The first face I seen in my tired exhausted morning with the thought of how annoying this rental process will be. My expectations was completely wrong. She greeted me with an open, full of light energy, and it was what I exactly needed. The questions I asked were answered and the ones I didn’t ask she mentioned.Then the whole car experience was better than what I expected. I usually choose Thrifty due to the relationship that I have built. Unfortunately they didn’t have gas vehicles available and led me to Alamo. This is where GODs hands were seen.Although, I still have a relationship with Thrifty but because of LaLa and how smooth and convenient the return was. Alamo is now my number one choice. Please don’t tell Thrifty I feel bad ?LaLa , if this ever reaches you, thanks for the breakfast suggestion.God BlessJean
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March 2024 by Steve Rodriguez
Excellent customer service. Jose was very helpful, and straight to the point. The jeep that I rented was in great condition, and I was able to enjoy my trip with my wife. I would definitely recommend renting at this location.
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February 2024 by Sheena Mah-sheens
getting a rental here was a breeze. no wait, car was available and the staff was super helpful. will definitely do business again next time I'm in NYC!
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February 2024 by Shawn K
I honestly don’t see how this company does not have five stars across-the-board. Today I had the privilege of renting from Alamo after looking at the reviews versus the other competitors, and though their rate was a little higher, it’s so worth having ease of renting a car and customer service. Especially in a hard city like New York you want everything to go smoothly and I have no complaints here. First off, I was greeted with warm smiles, secondly it took less than 10 minutes for me to be in my rental car, thirdly, coming off of the shuttle that picks you up from the bottom floor of LaGuardia airport and taking you to the location is a quick ride you are greeted by a warm smile of a representative when coming off the shuttle they will assist you with your bags. Ladies, we all love gentleman and you can expect this at this property. Sweet mercy was the representative that book to me. We had lots of laughs and might I see her customer service is exquisite.One of the helpful gentleman who was working the desk also helped me load my bags into the car and made sure that I had the best vehicle that I would be comfortable in.I know this is a long review, but we all need details when patronizing a business. For a father if you send your daughter to New York or she’s traveling just to have fun or explore the city and you wanted to be safe and in a Rent-A-Car this is the company to go to. For families when you’re coming to New York and you want the ease of renting a car and not having a headache of long lines and in efficient computers this is the company to come too. I hope this helps.
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January 2024 by Michele Parlapiano
I tried pretty much all the car rental companies in NY and this is by far the best one. This was my second time with Alamo at Ditmars. Great cars, great service. Jose is great, he’s friendly, polite and professional…All these qualities are missing pretty much everywhere else.I’ll continue to bring my business here, keep up the good work!!!
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January 2024 by T A
Jose was our agent at Laguardia, Alamo. He went above and beyond!!
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January 2024 by Darryl Johnson
Good service Good cars.
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December 2023 by Ne Lamda
Ydf is too high
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December 2023 by Don Frasco
A free shuttle from the airport is available on the bottom floor of LGA. They had lots of cars available to choose from. Staff were all helpful and friendly. Car was clean and brand new. Shuttle drivers were informative.
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December 2023 by Vito Tonazzi
I rented a car at the Alamo at LaGuardia Airport. The shuttle was fast, the driver was polite and helpful. The person at the check in counter was friendly and answered my questions. The person who escorted me to my rental was personable and friendly. The rental return was blazing fast! I parked the car the attendant met me there, check me out, emailed my receipt, and was very fast and friendly. To top it off the shuttle back to the airport departures picked me up within 30feet of where I dropped off the rental. Overall the process was easy and all employees were very accommodating and friendly. I went back and forth on whether to make this a 4 or 5 star review because of only one complaint. The check in line when we arrived at the Alamo counter was long and slow because there was only one representative checking people in. There were 4 self check in kiosks in the lobby but they were all off so everybody was forced to wait in line. This was disappointing because the confirmation email recommended that I check in online so I could just pick up my rental and that is what I did. Unfortunately, this was not an option once I arrived at the Alamo counter. I decided to give 5 stars because the rest of the experience was great and all employees were great! I hope Alamo will figure out how to make check in faster.
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December 2023 by Emily Chiehmin Huang
Everyone was super helpful - especially Brenda who led us to our car.Right after we arrived there was a gentleman guiding us to the rental office, and then at the counter a lady and a gentleman were efficient, kind and helpful. Great experience with this rental office. Highly recommended!
