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December 2023 by Robert L.
I want to update my review I used big Apple fireplace service to troubleshoot an issue I had with my fireplace their technician came on time was knowledgeable and my fireplace works perfectly now. Thank you to all.
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December 2023 by Anne Niesenbaum
This company is amazing. Great customer service! I had a challenging issue in my home. Glass doors needed to be installed in a preexisting fireplace which had an unusual shape. From selection to installation, they handled every concern with care, concern and professionalism. Five stars is not enough to describe what it was like to deal with the entire team.
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November 2023 by Rob Wagner
Been buying propane from this place for years. Joe recently did me a solid and accommodated a unique situation for me. Big fan of the place, highly recommend
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November 2023 by Daniel Rayder
Highly recommend Big Apple and especially Sean. Upon arrival he assessed the problem and was able to solve and fix this in the same day. Sean was extremely knowledgeable and took the time to explain each step of the way. Our home is warm and we’re happy customers.Danny & Bronagh Rayder
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November 2023 by Nick Radunovich
I had an incredibly disappointing experience with BiG apple BBQ, primarily due to the owner, Joe. His terrible attitude and communication skills left me frustrated and dissatisfied. Initially, we discussed policies over the phone, and the technician arrived on the service day, only to realize that the cost for the repair was significantly higher than expected. At that point, I decided not to proceed with the service. However, to my surprise, they still insisted on charging me for a service that was never completed; it was merely diagnosed.When I called Joe to address this issue, I offered to pay for the technician's diagnostic visit, but he began to raise his voice and verbally attacked me. This unprofessional behavior was completely unwarranted, as I had been informed over the phone that they would charge for their service, even if nothing was done. The lack of email confirmation, reservations, or any signed policies and agreements further added to the confusion and frustration. It seems like everything with this company is conducted solely over the phone.I strongly advise against using BiG apple BBQ and would not recommend this company to anyone. The poor customer service and lack of professionalism demonstrated by Joe make this an unpleasant and unreliable choice for any BBQ needs.
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September 2023 by Mo Nick
They charged 2 different prices for the same product in 2 days in a row. However the hose was shorter for 2nd purchase but i’ve got charged more which does not make any sense. Be carful!
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June 2023 by Joann Madtes
Worst experience ever! Wouldn't recommend them, especially Tom. Extremely rude!Wanted to replace an outside refrigerator, sent them picture of old receipt. Wasted 3 weeks bc they sold me one they had in stock and it didn't fit.Chased them on the phone to find me another once. They offered 100 discount for my inconvenience.Spoke to owner, who seemed very nice on the phone. He told me new one was 100 cheaper. When I went to order it with Tom, he said that 100 included the inconvenience discount. Joe never said that. I'm so annoyed bc you would think they would absorb the 100 bc of all the back and forth and rude service I received.PC Richard has same fridge for cheaper but I was still willing to keep the business here bc it's local and wanted to support them. They told me to buy it from PC Richard.
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June 2023 by Abdulrahman Alwattar
Excellent customer service and professional delivery and assembly service. I highly recommend the team at Big Apple BBQ!
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March 2023 by Ben Jackson
Have bought fireplace doors and a pellet grill from these guys. Excellent pricing, communication, delivery, and installation. Would do business again for sure.
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March 2023 by Victoria Augustine
I'm a long time customer of Big Apple BBQ. My 10-year old Broil King grill, which I'd bought from Big Apple, needed replacing. Joe guided me to my next Broil King in his showroom, gave me last year's price, and then had it delivered (for free) within 48 hours! That's service! And always with a smile
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March 2023 by leonardo azevedo
The owner of the place know how to take care of it's customers
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March 2023 by David Perlmutter
Friendly service and on-time propane delivery.
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March 2023 by ayas Taie
A lot cheaper than online!I decided to buy from them because it would be faster for me to just pick up the grill and I thought it's good because I'm helping a local business.I didn’t realize they can give this much discount, seriously more than any online store can give you, I didn’t even really asked for it they just did it!
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March 2023 by William Charneco
Great staff, awesome service .
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March 2023 by Kelvin Gerold
This place is not a place for little kids, but all of the workers talked to my kids and helped me the best that they could. They answered every question that I had and did not push the purchase. It is exactly why I went back to buy that item there when I saw it available somewhere else. I would surely go back there in the future.
