-
February 2024 by Adelina Alcantara
The service is terrible, one person gives you information and when you talk to another person they have other information. I don't know if each one has their own policy but it's really disappointing ?
-
February 2024 by Francesco DiMarco
Completely useless. They did not bother to help me. There was literally no one in there and they said they have their appointments then one of the bankers said that she doesn’t have an appointment until another hour. Then they had the courage to say thank you. RUDE!!
-
January 2024 by mtandiz
Great bank
-
November 2023 by Jazeth Evangelista
They don't know what they're doing. I went to have my name change with my court order documents and my ID. Ana asked for my old ID/passport with my old name which I no longer have. They told me social security is okay. I went home to get my social security. When I came back, they told me that they still need my old ID. It was so stupid and a waste of time!I went to a different branch. They were able to help me right away with just my court order documents, debit card and driver's license with my new name.I somehow felt discriminated with this branch.
-
September 2023 by Kate Alvarez
Worst chase I’ve ever been to. Walked in at 11am asking to open a business account told to come back at 3.. came back had me waiting 30+ min. Left without opening an account .. every one is clueless .. and the lady “welcoming” everyone is super rude. Avoid the trip and take your business elsewhere
-
August 2023 by Marcos Machuca
This has to be the worst Chase branch. When you try to speak with someone they say you need make an appointment online not even in person and no one is available to speak with you. I’ve been doing business with them for 13 years now and for my surprise they don’t care about loyal custumer. The one start is for their custumer service. Taking my business to TD Bank where I was able to speak with the manager and got me same day appointment to open a business account.
-
November 2022 by Merlyn John
This was my worst banking experience. The tellers as well as the manager need to attend a customer service class.
-
November 2022 by Lukasz O.
So I've been coming here for years and my only complaint is that there's long lines most of the times. Very rarely you'll walk in and there's no line especially since there's only 2 teller windows. They do have plenty of ATM's with 3 main ATM's inside the actual bank which always saves me the time and usually they're pretty much empty since everyone is standing on the long line unfortunately. Their customer service here is very nice and I can honestly say I never had any issues with them. Also this bank used to have a drive thru but that has been closed for years and there's some parking spaces behind the bank as well as regular street parking.
-
August 2022 by Paul Basantes
This Chase Bank has a small parking lot but it's usually full. The good thing is you can easily find street parking. Ever since they added the ATMS and took out valuable teller windows the lines have been long. Some things cannot be done at the ATM. Having two tellers is NOT enough. When all tellers we're available years ago this was a 5 star bank. Now, because of parking I gave it an extra star- 3 stars total.
-
July 2022 by injoy islam
Far most worst customer service ever. Tellers are nice but Overwhelmed since theres only 2!!! 2 ladies sitting on front desks acting overwhelmed.... I've been to many chase banks ? all were extremely professional, courteous and with alot more customers. This bank needs a staff development meeting asap!I guess since it's Saturday and it's busy people want to lay back a little bit in the summer... but please don't ignore me and act as if I'm not there, then to look at me mad just because I'm asking for an envelope.....
-
July 2022 by Allen huang
AT 7 o 'clock last night, I use your ATM to repay credit card bills, and the results of the AT M malfunction, about $150 has been eaten by the ATM machine, there is no back to me, also do not have to enter my credit card account, I have been to call you this bank, but no one answer the phone, I have left New York now, could you tell me how can I get my money back.
-
March 2022 by M D
I was trying to call for a simple appointment. I never got through.
-
December 2021 by Eri T.
The workers are nice but they NEVER answer their phone making it extremely inconvenient to get a question answered if you don't live nearby. There have been MANY times where I've had to go into the bank only to be turned away because they don't provide that service at this location or because the person who provides that service isn't in.
-
November 2021 by Demitra Dougherty
This has to be the worst Chase branch. When you try to speak with someone they say you need an appointment and no one is available to speak with you.. Which is absurd. And then they try to provide their own advice, when it is completely wrong. When inquiring about how to get funds into my account the quickest way possible they suggested endorsing a check, which is actually the slowest way and now funds won’t be available for 10 days.. When they were needed on a down payment for an apartment. This branch can ruin your life and needs desperate help. If you had experts readily available for assistance things like this wouldn’t happen and would be done efficiently and effectively. What’s the point of having a physical branch that promotes utilizing your machines over people.
-
September 2021 by Andrew Ramcharran
Staff is rude don’t waste your time here , especially the manager
