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November 2023 by Shaya Hershkovitz
Professional and friendly service!Luxury and comfortable Mercedes Benz 9 Passenger sprinter
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July 2023 by Donovan Scott
Terrible customer service. They don't have a specific Kingston, Jamaica site for posting reviews but they probably deleted because no one would use them. Never go to a rental site that is outside of the terminal. Once they have you there they will tack on any fees and you feel trapped. I tried to show that my card would cover the insurance fees yet they claim there's a Collision Waiver Admin fee, amongst deposits and other fees. Only thing that saved me is that I was supposed to pay at the counter so I made another reservation elsewhere and I was much more happier.
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June 2023 by Nenette Gray
I needed to rent a cargo van and called U-save. We were flying in from Louisiana to LGA and knew nothing about rental van companies in the area. We went with U-Save and the experience was excellent. Our rental was a nice Mercedes van. They even armor-all’d the tires. We drove around NYC in cargo style, lol.Note: their insurance verification process includes the need to verbally confirm with the insurance company. That’s not a problem but my insurance company’s phone tree couldn’t give the confirmation needed. This meant the U-save rep called me and I had to take time to call the insurance company. Although it was necessary, it was inconveniencing.Overall, the rental experience was great and the service was friendly. Would definitely recommend and would rent again.
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June 2023 by Anthony Morillo
Loved their vehicle staff was also very helpful ?
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June 2023 by Chantee Johnson
Beautiful, clean, and nice. I rented a 15 passenger Mercedes. It was what I expected as luxury. My rental was ready , the staff was on point . This is not my first time renting from U-save .
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April 2023 by talisa soto
Lester was super accomplished and there was no wait time. In and out
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April 2023 by Ben Weiss
Scam!!! Online they have you book with a very good rate. When you pick up the car they add so many fees that you will end up paying more than any other company. I booked the cheapest car for $10 per day. They added $50 per day with all kinds of fees. The gas was empty. The car smelled terrible. Just don’t waist your time and money. Go to a real honest car rentel.
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March 2023 by Danny Nicolas
0 stars if I could. This is the worst car rental ever. They put a different price online and end up charging so much more at the time of pickup. This company doesn't even have a shuttle from the airport to their office. Had to take a bus and wait about 40 minutes for a van to take to us to the office and their drivers demand tips. 2 hours it took to give us the rental, they have so many hidden fees others also complained about why they charge so much more. Other car rentals I just had to show my driver license and they hand over the keys this is the worst!! They only had one infant car seat and it was so dirty.
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February 2023 by Graham S.
A Scam. Renting from The Fort Lauderdale location was a nightmare. Offering of cheap rates is a scam to attract customers to leave the terminal and go to an offsite location and be stranded as all the rental conditions and "extras $$" are presented. The insurance cover requirements are onerous and time consuming. The ploy is to get the clients to "give up" and agree to pay the insurance extras which end up making the daily rate the same as the more reputable car rental companies located at the actual airport terminal. Will never trust an offsite agency again. I guess they make their money by ripping off the foreign tourists who find themselves stranded at the offsite location and simply end up paying to get out of there.
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February 2023 by J J
This business is owned by swindlers of the curled variety. Nothing but lies and hidden fees galore. Read the fine print. Ideally find somewhere else. You've been warned.
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December 2022 by Jimmy Acuna
Love these guys. Quality service with a smile ? and always clean vehicles. See you tomorrow boyssssss ?
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October 2021 by Dennis Zheng
I booked a van for Sept since May and had reconfirmed with them 8 days before pick up, the last day before pick up they called me saying they suddenly don’t accept insurance from Amex, the only way to rent a car is using personal car insurance with comprehensive insurance. You guys don’t make last minute decisions on which insurance you accept or don’t accepts, it’s terrible, I booked all my hotels for my family for 14 days, now you saying I can’t rent a van without personal car insurance? How terrible are you for doing business like that, you put me on a hot seat for my family’s vacation. Avoid this company period.
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September 2021 by Kyle Sandford
This place is great for car rental or van
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September 2021 by Melanie
I rented a car here about a month ago in the beginning of May. I purchase the rental agreement through Expedia. When I got to the location they indicated to me that they would have a $300 hold on my credit card and reference to any damages. They indicated that I would get a reimbursement within 10 days haven't seen anything and it's been over a month. Now they're telling me that the amount that they charge my card is correct because regardless if I had my own insurance they had to automatically add additional insurance which they didn't explain to me. Scammers I end up paying for an economy car over $600 for a week. When I could have easily gone to a different location and played much less beware
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August 2021 by Springvalleymonsey Berg
Service was great and sprinter 9 seater vip was amazing. Highly recommend.
