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April 2023 by Mario Petrucco
Very helpful! And much appreciated! Thank you Evan!
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May 2022 by Bachelor Cat666
Very kind and professional,I felt safe doing my taxes there.
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April 2022 by Tracey Charland
I have been coming to you for years and have mostly had positive experiences. Victoria was great. She was fast
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April 2022 by Aaron Robyck
Excellent service, knowledgeable and very friendly
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March 2022 by L S
Gigi was AMAZING! She helped us out with our taxes this year which were extremely confusing. She handled everything with grace and even went out of her way to assist us with our withholdings. She explained everything in a way that we could understand and we were grateful for it as not everyone would do that. I would HIGHLY recommend her to anyone who needs their taxes done. See you next year! :)
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March 2022 by Taiuná Coleman
If IIf I could give 0 starts i would.Do NOT go TO THE GLENVILLE-NY OFFICE.OR MAYBE any other H&R.They don't really pay attention on what they are doing for you. Because of the pandemic there were a lot going on regarding taxes and forms, information here and there so we decided to pay them to make our taxes.Long story short, we did not know what to bring to them regarding unemployment papers.Turns out that was a form we had to hand them over in order for us to do the unemployment taxes right. We didn't know that, the representative didn't ask, didn't lead us right, didn't do her job, and AT THE END we ended up with a huge tax to pay ONE YEAR LATER.We paid the peace of mind and now, a year later they are saying "we can't ask for all your documents so if you didn't bring the form I didn't put in the system". But we say "I had no idea this form existed and no one ever asked me or brought it up". Then again they said "you should have brought the form". And all this circus kept going over and over.If you didn't have all the needed docs, would you carry on and complete a tax session?THEIR MISTAKE was not fixed by them and this is not over yet.GiGi the MANAGER doesn't know what she is doing there basically, to do not say other words. We tried for SO LONG to explain, and nothing. It's like if she can't understand a word coming out of our mouth.Samantha the one who did our taxes was very vague about all of this, not even asking us the right questions about the unemployment, if so, none. She is very friendly and did try to help with other matters, however when it comes to having the knowledge about doing taxes, it's important to know what your client needs, and she was not well educated for this. Probably bc of a boss that didn't help her at all too.I think the bigger mistake is the higher up, bc if your employees are not doing a good job its bc you are not training them well.WE ARE FURIOUS AND WILL TAKE THE MATTER SERIOUSLY.
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February 2022 by robert perez
wonderful workers, extra clean and polite
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December 2021 by Z D
Friendly staff. Not the best at tax returns. They filed the wrong tax year for me and I was sent a check from the IRS that had to be returned.
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April 2021 by Nicola Boehm
It just makes life easy and the tax lady Maureen is great
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April 2021 by Rachel Crocetto
Took 2 hours to do my taxes(which i was ok to wait) but she wasn't familiar with the system on the computer and kept having to type everything in twice which took forever, Sandy Elaine was kind but didn’t seem like she knew what she was doing too much, and also did not give me a choice on how to get paid or owe them with direct deposit or sending in a check, she automatically decided to make me send in a check which i would’ve liked to had the choice and knew it was an option, when i called and asked about it she was a little rude and didn’t apologize just said its already done! I was also told that to amend my taxes it would be around 99$ but they charged me 160$. Will probably try the Clifton Park location next time or a different tax office.
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April 2021 by Benjamin Drisgula
Gigi was very nice and friendly. Worked fast and efficiently.
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April 2021 by Brian Felix
Fast friendly and convenient
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March 2021 by christine piper
Vary nice people work there .Very Helpful with every thing.
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March 2021 by Noah G
H&R has always done a great job
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March 2021 by Steve Miller
Fast friendly service.
