-
December 2023 by francene berner
Great once I get there. Messed up 3x to find they were closed (earlier than I thought) and I no longer carry my debit card to use the ATM.
-
June 2023 by Jonathan peck
My wife and went to cash a check. They make us call the person who wrote the check to verify the check was real, otherwise it was 5 dollar fee. All for a 60 dollar check. Bad customer service.
-
August 2022 by Mark DiMartino
My wife and I have been banking with Trustco specifically the East Glenville Branch since 1984.Managers and tellers have always been polite and accommodating.We would not bank anywhere else.
-
June 2022 by Shawn Tietz
Literally the worst bank I’ve ever had an account with. Wouldn’t recommend them to anyone. Unless you don’t care about transactions being up to date and overdraft fees, this bank is not it
-
April 2022 by Rick
No bathroom for customers. ?
-
January 2022 by PubLic_RiSk
Literally the worst bank I’ve ever had an account with. Wouldn’t recommend them to anyone. Unless you don’t care about transactions being up to date and overdraft fees, this bank is not it
-
October 2021 by Courtney Wright
Rudest staff I've ever encountered.
-
July 2021 by Sparkie 518
Literally the worst bank I’ve ever had an account with. Wouldn’t recommend them to anyone. Unless you don’t care about transactions being up to date and overdraft fees, this bank is not it
-
December 2020 by Rich De Almeida
Called with what should have been a very simple request, but was told my request could not be fulfilled via the branch level so to contact a phone number for a different department. I called that phone number who said I called the wrong number so gave me the right number for the department the person at the branch told me to call. I called THAT number and they told me my request can only be fulfilled via a branch. I was put into a loop for what is typically a simple request at any other bank until finally being directed to another branch with more competent staff that was able to easily fulfill my request.
-
October 2020 by C K
Excellent service from staff and Great Hours
-
September 2019 by Joy Rose
I always like the employees here, the tellers are nice and efficient and the managers are always the same. Unfortunately ever since they updated their systems months ago, everything takes the tellers twice as long to do, probably not by their own fault. Otherwise no problems with this bank.
-
April 2019 by Brian White
They really need to update their systems and get with the times. It takes far longer for them to process transactions than any other bank I've experienced. If it wasn't such a nuisance to switch banks, I'd move on.
-
September 2017 by George Leitze
Great local bank. Very helpful employees. Drive through and ATM.
-
August 2017 by Kari Duell
Wish I could give it 0 stars... this is the worst bank I've ever dealt with - customer service, antiquated systems and processes, so many mistakes made (mostly by tellers because the systems and processes are so antiquated that human error is frequent)... just the worst. I finally switched about 6 months ago and it has been smooth sailing ever since!
-
April 2017 by Josh Longe
I love this place. My grandpa usually goes here many times to take out money from the bank.