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“I needed 4 screws that totaled $0.99. The service I received was a million times that.
Successful businesses treat the $1.00 customers the same as the $1000 customers!
Give them your business!”
“Great shop. Knowledgeable, trustworthy, honest and fair. They have worked on all my small engines and equipment and always do a great job. Everyone who works there is very nice, helpful and approachable, especially the owner. Highly recommend this local small business!”
“I always shop at my local hardware store first before going to the big box stores. 99% of the time they have what I'm looking for and their prices are just as competitive. Local hardware stores are closing all over the country and they need local support. There is always someone available to ask a question or to show you where something is you are looking for and they are right around the corner from my house.
Please support your local hardware store !”
“I was just there last week a couple of times getting different items for my lawn mower. I had no problem getting what I needed and staff was very helpful. I do see a few negative comments but maybe it’s possible they just need more time to get acclimated to everything, just a thought that’s all.”
7:30AM - 5PM
99 Main St, Ravena
Hardware Stores
“All I needed was a screw to fix my garden whirl a gig
I'm watching it now it's fun to watch it looks great in the garden and it wouldn't have happened if it wasn't for Joe's kind efforts thank you”
“Honestly the people here are great. Very knowledgeable and most have had hands on experience with the products they sell. They won’t sell you something and hope it works. They are knowledgeable and will share there honest opinion and have earned my business”
“I have been going to Bridgeford Hardware for years to get windows and screens repaired. They have the basic hardware supplies for household repairs and general maintenance too. Eddie is the best! Support your local family owned stores, it's great for the neighborhood.”
“It's so nice having this store in the community. I'm able to get a lot of what I need here without having to take a drive anywhere. There's some fun and unexpected stuff here too like canning supplies, which was really convenient for me. Staff are also super friendly and helpful.”
7:30AM - 4:30PM
564 Broadway, Menands
Hardware Stores
“I see why this place gets decent reviews. The staff are very knowledgeable and helped me out with a ton of questions. Was able to make the purchase I needed. Would recommend.”
“Best place in the city for home improvement! I had an amazing experience working with Nicole, Sean and denise to do a kitchen from zero all the way to something incredible. A lot of time spent to design they don't rush you to just get you sign and pay and move to the next person, they spent as much time it needs to have the best outcome. Definitely recommended, you will get the best service, price, and quality ? ?.”
“A great hardware store that has EVERYTHING, and the staff are attentive, knowledgeable and friendly. Such a pleasure going here. Big box stored are a hassle and not any cheaper.”
“I’ve only visited the Counter at Capitol District Supply in Albany a few times over the past few years, but every visit including today has been a great experience. The staff is always extremely helpful and friendly, and they take the time to make sure you get what you need. Their prices are fair, and the overall service is top-notch. I highly recommend them for anyone looking for heating and plumbing supplies.”
7:30AM - 6PM
701 19th St, Watervliet
Hardware Stores
“Between the amazing service and the fact that it feels like you are stepping back in time with the nostalgic building and layout of everything they offer,this place is awesome-Thank you Corey(I hope I got that right) for all of your help-Thank you to the young man up front,he was quick to help and super friendly-We will definitely be back.”
7:30AM - 6PM
217 N Greenbush Rd, Troy
Hardware Stores
“These people could not be any more helpful and they have the cutest cashiers in town. We'll stocked store and rental equipment. Have had multiple rentals deliverd and they go above and beyond anywhere else. If I ran a hardware store, this is how I would do it! Glad to spend my money here. They have helped on multiple projects.”
“The friendliest staff around! This site completely outshines others in the 518 area.
Help is always just a moment away, with staff going above and beyond to make your shopping experience exceptional.
Remember to register in the app to enjoy your quarterly military discounts—unfortunately, it's no longer on every transaction, probably due to some mischief.
Parking is plentiful and easily accessible. I only wish they offered military discounts year-round.”
8:30AM - 5:30PM
8 Albany Ave, Nassau
Hardware Stores
“BEST. HARDWARE STORE. EVER!!(waaaaay better than that other one)- better prices- better customer service- better experiencesupport your home town hardware store, not the corporate one”
“The staff is knowledgeable, professional and personable.
Their prices are right in line with the big box stores.
They were extremely cooperative and flexible with delivery.
So convenient and easy to get to especially when you live in the city.
It’s wonderful that this business has chosen to remain here.
Great Experience.”
“Fantastic customer service both times I needed parts for ancient equipment. They were able to cross-reference and find drop-in replacement parts and had them in stock.”
“Garden was BUSY but they kept the long line moving efficiently & gentleman who helped me find product, assisted shopping & loading for me. W baby so hands were full and the help was above and beyond. App showed different price than in-store, Jack (garden mgmt) confirmed sale price via phone & associate honored price.”
“The employees of Home Depot at their Central Avenue facility in Albany are very helpful and courteous . I wish I had noted the employee's name that helped me .”
“I had placed an online order, my order never delivered I called corporate they called the store that my order was being filled by. I received a call the same day from Joe Krawiec he explained that it was a computer glitch he tried to fix it Joe called me back to keep me updated on what was happening but we had to reorder it, Joe guided me through the process of reordering it and made sure it was correct. The next morning he checked on it called me immediately and said that my order had been shipped and I should receive it on Tuesday, which I did!. Joe made me feel as though I was the only customer he had to deal with for 2 days! He took time to listen to me complain! I felt he understood my frustration. And he followed up with me!!! You don’t get customer service like that anymore!! Like I said he followed up the next day with a phone call!!
Thank You Joe Krawiec!!”
“UPDATE:
I am updating my review because the installers did a phenomenal job. The crew arrived on time and the communication with their team was great. The Lowe’s team can definitely do a better job at making sure that the customer is informed prior to attempting deliveries, especially with materials that if left outdoors can be damaged by rain or snow.
PREVIOUS REVIEW:
Horrible experience with doors installation. The communication is extremely poor with the store and the company doing the installation. Save your money and prevent the stress of working with such an inexperienced team. It’s a waste of time calling and taking to some many people to finally get the issue resolved. If you are getting a door installed why would the customer will need to get the items delivered when the installer can simply pick up everything at the store, doors and trim?”
“Lowe's review? Sure.As far as a comparison goes with other Lowe's stores that I have been to in New York and other states, this one is operated at a very high standard. It is sure to have most anything that your home, lawn, property could need and then some. High-price items are locked up, as I was made aware there was some thefts happening during the floyd riots and post-pandemic. All the isles are spic'n'span and lunch hour is the time when some materials are rolled out on carts and restocked on shelves.On a few occasions I have needed some input with the lumber and garden departments and all the staff (old and new) were very helpful and kind - one woman even walked half the store to make sure I got my item!The one sticky point, is the return desk (3 stations) where, without any fail, late in the morning or late in PM; there's always a backed up line. Please get 1 extra person to assist at this crucial desk.Above average Lowe's.5”
“, 1/14/25.
Hello, everyone.
I am writing to revise the negative review of the Ace Hatchet Hardware Store that I posted.
At the time when I attempted to place my order with Ace, and after weeks of contacting my financial institution, and encountering further declines against my account by other merchants, I recently have proof that my financial institution sent a debit card to me, that is defective, which causes some merchants to see an error message of decline, but, for security reasons, and due to problems with the card, the bank doesn't see it on their records, causing the conflict.
Last week, I contacted Ace, and they agreed to accept another form of payment, and delivered my order, and were accommodating by phone, which I sincerely appreciate, and am completely satisfied with the purchase, and their willingness to provide assistance, despite the misunderstanding, that was not their fault.
Currently, I am working with my financial institution, and requesting that they investigate their error, and replace the defective card to prevent further conflict.
I want to retract my prior negative posting, and thank Ace and their manager. I appologize for my misjudgment, and regret my error. I rate Ace with five stars.
I have recently received a message from Ace that their Tech Support department is currently working to resolve the accessibility issues with their mobile app, and website, which I also appreciate.
Thank you.”
8AM - 4:30PM
15 Industrial Park Rd, Albany
Hardware Stores
“I called Marcone for an over door glass pack on a Friday afternoon around 4:00 p.m. I spoke to an extremely helpful and friendly person who took my order and said the part would probably ship on Monday since it was so late in the day, arriving on Tuesday (which was fine with me). Imagine my delight when I received email notification that the part shipped that same Friday afternoon after all and then the part was delivered on Saturday! Really nice to be "surprised" in such a positive manner. My thanks to Marcone for their fast, friendly support (and it was the right part, too! We just finished fixing the oven door).”
6:30AM - 4PM
36 Railroad Ave, Albany
Hardware Stores
“Kamco is the most amazing place to be and go to warehouse guys are amazing and fast delivery guys are fast funny and amazing at there jobs *they all need a raise*”
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“This place has excellent customer service. Most of the time when I visit there are workers at the entrance that ask if they can direct you to what you're looking for. If you purchase something heavy like cement, they notify workers to help load it for you. Furthermore, never had an issue with returning things. I purchased a posthole digger that broke within a day, and was able to return it and use the money to upgrade to a better one. I also returned a backpack blower and used the money to upgrade to a more powerful model. Visiting this store is a much better experience than going to Home Depot or Lowes. Only criticism is a small inventory compared to the large home improvement stores.”