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January 2024 by Bibi Cadeus
I love keybank, great customer service.
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July 2022 by Colt Camarillo
A lot of changes recently for the BETTER. New manager Mana fixed a bunch of thing ignored for years. Finally feel like I’m half appreciated in branch. Can’t thank her enough.
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November 2021 by Sajid Mehmood
I just opened account in Keybank East Greenbush I really appreciate their professionalism and behaviour of their staff is outstanding
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March 2021 by AJ Heller
Came to deposit checks into my account today and lady wouldn’t do it because it also had my business name on it. I had provided this same location my DBA paper work 2 years ago. I have deposited checks in other branches with no problems. I only went to this one as it is closest to my home. We are in the process of our refinance with this bank... wished my credit union had branches in my area.
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March 2021 by TheFakeKevKev
Went in with my Mom to create a child checking account. The guy was very nice and informative, and we created the account very quickly.
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December 2020 by Cassandra Richeson
My father sadly passed away in June. This is the ONLY financial institution, whether talking loans or back accounts, that has given me an issue FREEZING his account. Every other bank did that with a death certificate. Every loan he has worked with me with a death certificate. I am not trying to access this account, just freeze it. They REFUSED and his account is just going more and more negative due to bills that he had on auto pay and THEIR OWN FEES EVEN THOUGH THEY ARE THE REASON IT IS NEGATIVE! This is the LAST thing a grieving child should have to deal with on top of all the other hardships that come with the loss of a parent. I'm disgusted. RUN from this bank. Capcom and Sefcu were compassionate and helpful.
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September 2020 by Joby M DeLuca
It’s always a pleasure going there the employees are great always helpful always explain everything to you it’s a very pleasant bank one of the best banks around
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August 2020 by C M
Tried to moved money from one card to another card. The transaction failed and they couldn’t give me a reason. So I had to go to a different branch and do the same exact transaction which worked. Then the same exact thing happened two more times. Someone has fat fingers at this branch
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June 2020 by Alex Michaud
My girlfriend and I went here to get some help with our accounts. Cory helped my girlfriend and Jessica helped me. They were both extremely helpful and made everything very clear for us.
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June 2020 by Zac Carhart
Slow as possible we sat in the drive through line for almost a hr the guy in the car infront of us had to be woken up because he was sleeping from the long wait , bank charges high fees
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June 2020 by Lisa DeNuzzo
Manager was extremely rude, unhelpful, and resistant to suggestions I gave him to help me (6/5/2020). I won't be banking here anymore.
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April 2019 by Amanda Peace
Keybank is terrible!!!!! They hours they are open are not regular bank hours . They close at 4pm mon-thursday and 5 Friday. Like most of us work until 5pm every day!!! Also we have a small business and we are closing our account ! We were lied to !! We asked a teller at the Schodack branch to remove our overdraft as we were charged nonsense fees every 5 days ! Then after we were told that our overdraft was stopped it happened again ! The manager Josh at the East Greenbush branch wouldn't remove any more fees even though I was told managers can override them. Be aware of the fees ! Never doing business with them again. No wonder they have A 2 star rating and are losing customers ! They dont care about there customers just money! Sefcu here we come !
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August 2017 by Dan Barton
Charged $8.00 for a Certified Bank Check
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February 2016 by Dan Cornman
Always a nice experience with nice people.
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October 2015 by Caleb Morris
Not open till 1pm. Very frustrated!