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February 2024 by Valeria Uyaguari
customer service is terrible
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April 2021 by Maria Olvera
My husband and I made an attempt to deposit an irs check through the atm and unfortunately was returned. When we went to THIS SPECIFIC location to deposit this copy of a legal check that they themselves sent us through mail, they denied taking it and said “it was non negotiable”. Our OWN bank suggested to open an account with another bank to resolve this issue because they couldn’t; they took very little consideration to how covid-19 was affecting us and how depositing this check meant a couple more bucks in our pocket to make ends meet. Shortly we went to another Bank of America location and within seconds we’re able to deposit our check with NO questions or hesitations. ROBERT, showed very little lack in helping us despetie our genuine behavior and cooperation. As manager of this faculty he failed terribly in even providing us with some remorse. My OWN BANK failed me, I hope you see this review and work on yourselves sincerely.
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December 2020 by Moises Marques
Jessica Barros was very friendly and professional. This branch needs more employers like her!!!
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October 2020 by PETER STEARS
been with this bank for many years but sad to say these people that work there are rude and not caring for the customer never enough help wait at the drive thru for 20 min. And have complained before about this bank and of course they don't care look at there other google reviews and you will see what other people are saying !
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May 2020 by Maria Renteria
My husband and I made an attempt to deposit an irs check through the atm and unfortunately was returned. When we went to THIS SPECIFIC location to deposit this copy of a legal check that they themselves sent us through mail, they denied taking it and said “it was non negotiable”. Our OWN bank suggested to open an account with another bank to resolve this issue because they couldn’t; they took very little consideration to how covid-19 was affecting us and how depositing this check meant a couple more bucks in our pocket to make ends meet. Shortly we went to another Bank of America location and within seconds we’re able to deposit our check with NO questions or hesitations. ROBERT, showed very little lack in helping us despetie our genuine behavior and cooperation. As manager of this faculty he failed terribly in even providing us with some remorse. My OWN BANK failed me, I hope you see this review and work on yourselves sincerely.
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August 2019 by william beschner
They never answer phone calls
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July 2019 by moH NYC
Jessica Barros was very friendly and professional. This branch needs more employees like her!!!
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June 2019 by Jerine Anderson
I went to this location to open an account with them and this is what happens, I was welcomed by a pleasant lady by the name of Devon she asked me how she could assist I explained to her and she told me that I would have to wait for 30 because I did not set an appointment.
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June 2019 by Judith S.
The bank is impossible to do business with. I misplaced my pin #. The branch told me to call the # on the back of my debit card. I have tried continually for two days to reach support. I was not able to talk to a representative. I tried twice to leave a call back #. My call was not returned. The local branch could/would not assist
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January 2019 by rolf Shitzenblitzer
Horrible telephone system, no live person, no option to speak to a live person, If you press zero, they say sorry we could not help you and hangs up. Disgraceful,
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November 2017 by Gabriella Pezzo
Terrible service. Slow. Tellers ignore customers.
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July 2017 by Whitney Tummings
Horrible wait times! Short staffed as well.
