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February 2024 by Balfour Sangster
3 ATM's available for after hours transactions.
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July 2023 by Cely VB
Clean and the staff are very polite and friendly.
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February 2022 by K Z.
Wow! They are short staffed like everyone but are happy, friendly and helpful. Ryan Zarras went out of his way to help us and Elijah Robinson is a star as well. Thank you all!
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October 2021 by Otto Fallson Ree
Ash was super helpful setting up a joint account for my partner and I. Couldn’t have asked for better assistance with this. Cheers Ash
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October 2021 by Jay Lund
"too busy to answer the phone"
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September 2021 by Michael Grunberg
A wire transfer was initiated on line and failed and I retried (on hold) for 35 minutes to then be hung up on, I was forced to drive to the branch. Branch itself was gutted of staff (aka all of them called in sick). The one officer couldn't seem to get off the phone as was apologizing over and over and over again for the failings of another (missing) officer to tend to business but frankly should have said it a couple of times and moved on. Instead, I stood there for 15 minutes listening. Finally she paused long enough to shoo me to a teller whom she said could do a wire. The teller looked shocked that she could do a wire and sent me back to the officer who finally got off the call. She did the wire and and all was well. Later that afternoon I got a call from the unhappy contractor that the wire did not go through (it was Friday) and my job would reflect same on Monday. Later, no one at Chase could explain why the wire was rejected BUT the wire did go through (Monday) with Citibank on my computer (no problems). This has happened before and coupled with their archaic security measures, sometimes quadruple verifications and very low wire daily limits (even if a Private Bank Client) . . . it's clear this bank needs to re-evaluate how this segment of the populace banks or they simply don't care. I'm closing my accounts but still don't know where to go (in East Hampton).
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September 2021 by Gillian McCrea
Ash at this branch is absolutely incompetent. We have been trying for two weeks to get my Dad's POA approved so we can pay for his medical care. They do nothing to help us and don't pick up the phone or return calls. This branch is useless.
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May 2021 by manuel castillo
(Translated by Google) Excellent service(Original)Excelente servicio
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May 2021 by Jay L.
5 minute wait for the car in front of me. 5 minutes For me. i then rang the bell. No answer so I tapped in the window. To get a slip. 4 minutes more for him to return. Tellers walked by during my wait. 3 tellers
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September 2020 by Barbara F.
I left this bank because of the poor customer service. They NEVER pick up the phone and there are errors and mistakes all the time. They held my deposits for as long as two weeks; for a small business this is completely unacceptable.
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March 2020 by Stacey Naschke Collé
Terrible customer service. No one works here. Must speak Spanish.
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May 2019 by Darcy Hutzenlaub
Awful customer service and unwilling to help with deposits. Everyone kept pointing me to the computer atms , isn't it their job to provide customer service ? Other chase banks have been more accommodating
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April 2019 by moH NYC
Michael DeVoe was very helpful, attentive and friendly. It's really nice make business with people like him.
