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May 2023 by Katherine Casali
Such a pleasure to go there. As soon I walked in the service was amazing, polite and professional. I was even offered a cup of coffee while my paint was being mixed.
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April 2023 by Michael H.
My wife went there with a coupon and the manager Vinny got nasty with her. Saying if I do this for everyone we would be out of business.
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February 2023 by Frances Kaelin
Can not express enough how I love this local, helpful, friendly hardware store. I’ve been a customer since Costello took it over n I don’t know what I would do without the wonderful staff. Infact I feel like everyone is like family I go so open. They have a staff of young, knowledgeable, polite n know how to answer n help with any issue u may have. My go to this store n leave with a smile from talking to the employees. Thankyou Mr Costello for bringing this store to my home town.
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August 2022 by Vicky Alexander
I was there to get a new battery and key for my car. They couldn't get to the battery bc screws were too rusty. So I told them not to worry and just make a new key. As it happens, they didn't have that in stock and would require to order one which would change my traveling plans. The manager and his staff were so friendly and helpful I was so gladly surprised to see how they were to willing to help me even if they couldn't. As opposed to other places where they say we don't have it or we can't and that is the end of the story. It really was a pleasure to walk into this ACE store in East Islip NY.
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June 2022 by Jamaine Lawrence
I went to Ace hardware store on Memorial Day to purchase some items to cook with. I pay for item left the store. After I left store, I went to bagels store. that when I notice $60 was gone. I was so disgusted i left the store. I went home. After talking to my wife, I decided to go back to Ace hardware store. when i got back i spoke to a salesperson name Helene. She's told me her manager Vinny had found it, and he put up in back room. I just wanted to say thanks.
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June 2022 by Maryellen C.
I ordered a new Weber gas grill on their website. I tried to order by phone directly from the store but they only do orders less than $100. I was anxious about getting the grill and called the store 3 different times to check on the order. I indicated that it should be fully assembled and delivered to the freight ferry (there are no cars/vehicles where I live for the summer). I called on Friday to check and it was there but in the warehouse. I called shin on Monday to check on it again to make sure it was being assembled and was told it would be finished and delivered to freight ferry yet Monday or Tuesday. I called on Tuesday late in day because I hadn't gotten notice from the freight office that it was being delivered. I was told it was all ready to go Today, Wednesday I got notification from the freight office that I was receiving a box. I called the store to find out what was going on and they told me that I didn't ask to have it assembled! I did on the order form and in each of the phone calls I made. While the persons I have talked to have always been polite, a grill in a box is NOT WHAT I ORDERED. And, why I gad to wait three days before I was shipped the box is still a mystery!! They offered no remedy to fix the issue. It was just My Problem! I will be doing no further business with Costello's Ave Hardware EVER! And you should consider looking for another place to take your business too!
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April 2022 by just of
Prices are laughable. Go to any other general appliance store if you want the same product for a quarter of the price.
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January 2022 by Claire Kalakowski
I was at Costello's Ace Hardware of East Islip back in November. I was in search of a couple of items, unsure of which brand and model to go with. The young gentleman who assisted me, (Nick), was friendly, patient, super helpful, and more than willing to take the time assisting me. So often nowadays customer service is either non-existent or then leaves much to be desired. This experience was a breath of fresh air! I hope the store owner and manager(s) are aware of the gem they have in Nick; he is a true asset to the store.
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January 2022 by R Santos
Had a great experience with Nick last night. He went out of his way to find prices on various items for my wife and I. He was extremely personable and knowledgeable about recommending items.
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January 2022 by jamie biasi
Walked in on New Years Eve and couldn’t of had a more pleasant experience. Nick was so helpful and knowledgable. Will definitely be back!
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December 2021 by ben sokolowski
Store is great but I would have given it 5 stars if the cashier would have told me Tuesdays in November have 20% discount and being a senior veteran on a fixed income it would have been nice
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December 2021 by Paul Bova
Went with my wife to get last minute Christmas lights and had the pleasure of being helped by Nick or as my wife thanked him as St. Nick . Thank you again and amazing customer service!
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December 2021 by Kristy Esposito
Nick is truly a gem! So kind and helpful, great service! Thank you!!
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September 2021 by Joyce Amitrano
Great staff, always helpful.
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July 2021 by Carmella Jones
I love how accommodating they are. Very convenient location.
