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March 2024 by Susan Cykman
This is the 3rd project I am doing with Alure so obviously I have had good experiences with them in the past. I will start with the positive....My project manager, Tom Currao was great! He was easily available to answer questions both by phone and texts. He made good suggestions and made sure that I got a quality master bathroom. I appreciated that he took pride in the job and didn't cut any corners. We had a problem during the install which resulted in a leak in the kitchen & basement ceilings, but he has assured me that he will make it right and I believe him!The not so positive.... the 5 day bathroom is not for a big bathroom remodel. I was told that up front by my sales person, but he had said 10 days and it was not completed in that period of time.My sales rep was less than stellar. Rather than feeling like we were designing and working together I felt that he wanted to do their standard remodel and not look for clever ways to save costs or accommodate my "wants". He made a couple errors with both calculations and listing parts for order. Most of these were caught when I was reviewing the contract. Unfortunately, there was a misunderstanding about the proper sink for installation and after I spoke to him about it, he has not gotten back to me. I have intentionally withheld his name publicly out of respect, but hope that the management will know about whom I am speaking.So overall I believe that Alure provides a good product and would give them another chance. I would not work with the same designer/salesman however.Update: Alure will be replacing my sink for me at a reduced price. I appreciate them remedying the situation.
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March 2024 by Eddie Lopez
We had a great experience. Greg who was our designer listened to what we had wanted done to our kitchen, the end result with the designs was on point. Marc who was our project manager did a great job of taking what was on the designs and had brought in the perfect crew to accomplish the job of the design. I fully recommend anybody who is looking to do any project in their home to use Alure.
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March 2024 by Angelo Ponce
I hired Alure for a kitchen remodel. I was happy with the end result. My only issue was that the project manager assigned to me was totally unattentive to my project. I know nothing about construction but in my humble opinion I feel that a project manager should visit the job at the completion and make sure the homeowner was happy. This never happened. I calIed Justin and he gave me the run around. I called the main office to express my feelings and apparently Mr. Burchard was promoted so I would have to speak to him about my complaint . LOL! Long story short I had my 2 bathrooms renovated and I called another company. My wife is a property manager for a local HOA complex that needed 87 kitchens remodeled. Needless to say I would have recommended Alure but thanks to the lack of attentiveness by Mr. Burchard Alure lost that opportunity. Months later still no apology from Justin. I will express my opinion to corporate as well. P.S. The sales guy claims they do not use sub contractors and that is a blatant lie. Although the sub contractor did a nice job he did additional services for me and admitted that he was a sub contractor. Buyer beware!
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February 2024 by J. W.
I'm in the process of a bathroom remodel, the one-week remodel is now at 22 days and counting. it seems that the parts ordered don't fit, or the parts were not delivered so there is a delay in the project. I went with Alure because of other jobs I had done, and a one-week bathroom remodel is what I needed, time was a big factor, so I went with alure and paid higher than other estimates that I was quoted by other contractors.It seems the project manager did not check to make sure all the parts were at the job site in advance of the start date. I will say when work is completed it's done well, and the workers are very clean and professional, however, I will NEVER use Alure in the future or recommend them to anybody. Like most contractors, once you make a final payment the service. goes away. Stay away from Alure.
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February 2024 by Bob Gilligan
Way over priced
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February 2024 by Linda Hickson
Alure did a complete remodel of my over 40 year old bathroom. Our salesman, Rocco, was fantastic! Showed us everything and suggested great ways to stay in budget yet love our choices. Our Project Manager, Tom Currao, was fantastic and really saw to this job running smoothly from start to finish. His General contractor, Jim, and his crew went above and beyond! I’ve had other work done in the past where I saw the workmen goof off when the boss wasn’t there. Not Jim’s crew. I never saw men work so hard like they did! Absolutely amazing! Sometimes congratulations hit a bump in the road. In our case a faucet box was labeled chrome (my finish choice) but when opened was brush nickel. They rectified it immediately! Very few but the few issues were corrected so quickly. The workmanship is pristine! I watched as they checked and made sure everything was level. They did a beautiful job! They answered my questions and I have to say I’m keeping their names to request them again if I need more home improvement. Thank you Tom, Jimmy, Will, Hector and Lilo. You should be proud of your work and take pride in the fact you leave very satisfied customers! Tom also recommended a professional painter that’s in our budget and we are extremely grateful to have him! He came by within minutes of my call to give us a free estimate. Not painted yet so I won’t post photos now. I will update later. Just want to say thank you to these wonderful people for a beautiful job! We are so happy! :)
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February 2024 by Gene Corleto
Had 2 bathrooms remolded , their service was amazing from start to finish . Strongly recommend
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February 2024 by Joe Sowa
The shower conversion/installation went really well. The crew was very meticulous in their work. When the job was complete they left without a trace of debris anywhere. Very professional and clean. The shower looks and works great. My only comment is that they forgot to turn the internal valves to ON before they left. I called and left a message. Allen called right back and we were able to get it going without waiting for someone to return the following day. All in all a good experience.
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February 2024 by Joe Paciullo
The crew was excellent… arrived on time, explained what would be done, gave me updates as the project progressed, cleaned up when finished, showed all work done…I’ll gladly use Allure for the next phase of this project
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February 2024 by Kevin Regina Hickson
Allure did a one day conversion for us of a tub/shower to a walk-in shower. It is gorgeous. From start to finish this has been an outstanding experience. The sales rep, project mgr and workers are so professional. We are happy we went with this company.
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February 2024 by sergey savin
For the estimate on the bathroom to shower remodeling we had two very nice guys /Jack and Chris/ showed on time , as wasscheduled.All the presentation took 2h 45min. vs 40min as it was announced by the coordinator over the prior phone conversation.We were hoping that presentation the length of "Titanic" movie will be compensated by the fair price,that I researched earlier. Unfortunately it was twice the price of National average ,that Google provided us with. Though,guys had their own numbers to show.But we think it was the National average for Saudi Arabia. Can not comment on the quality and efficiency of the crew,since the project didn't take place.Kudos to punctuality,though .Thank you.
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January 2024 by Thus S.
It's now 7 months since contract and relatively simple job still not scheduled. They are incompetent and liars. Utterly stupid. Sent me form for permit that I signed and had notarized by my Village Clerk who immediately scanned and faxed to them. Stupid "expediter" still hasn't finished the work and keeps on mislabeling permit info for ANOTHER village. Have complaint with Consumer Affairs Commissioner but he's Republican and will do nothing. Avoid these people! Don't do business with them!!
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January 2024 by Kevin H.
The job which we requested was really needed and the work they did is awesome and gorgeous. It surpasses our expectations. They did a one day conversion of a tub/shower to a walk-in tub. Everyone from the sales rep, project mgr and workers are great and know their stuff. We got a great value here. We highly recommend them Thanks Allure for our new bathroom.
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January 2024 by Marc Cohen
Excellent work! Thanks Alure!
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January 2024 by Elaine Dimasi
Thief’s I’ll tell you. Wrecked my parked unoccupied car . Alure was no help with insurance information. Alures insurance company is untrained. I fought for what I deserved which was the worth of my car pre accident condition. 8 weeks of hell dealing with un trained nasty people. I won in the end BUTT it shouldn’t have been handled the way it was. Why am I writing this review? Well if I had this much trouble with an accident that was 100% Alure’s fault . So will you with any issue you have. I’m 1 person but the experience was awful.