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January 2024 by Jeffrey Knakal
Purchased a 2017 Chevrolet Camaro from CarMax Oct 2022 with 31,700 miles for $33,500. Purchased the extended warranty as well. 6 months later & only 32,600 miles (I put 900 on it) needs engine work. They say warranty doesn't cover lifters. December 2023 and now I'm up to 33,500 miles, it needs cylinder head replaced. That they covered. I told them I'm willing to work with them and want to trade it in, they offer me $23,000 for the car. $10,000 depreciation and I only put 1,800 in one year on it. Super shady place that sells lemons. Go to carvana. 5 minutes away. Much better service.
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January 2024 by Ashleigh T.
Easily would rate this establishment a 0. After completing the steps online for the car, we were informed to just pick up the car at 9 AM. We arrived at the CarMax at 8:50 just for the location to not be open until 11:00 AM. As soon as it was 10:59 AM we walked in to be told we could not be seen right away because we did not have an appointment, even though we were told to come in at 9. After an hour, someone was available to help us. The rep stated he would bring the car to us. He left us sitting at the desk for 39 minutes. When we saw the car outside, we decided to go out and saw him hanging out and laughing with his colleagues. We were able to view the car which did not compare to the listed photos. The car stated it needed additional service and the rep tried to cover seat damage with the paper. Upon talking to the rep regarding the damage and paper, he said there was nothing he could do besides ask for the oil change to be completed. So we decided we'll just take the car and utilize their 24 hour return if needed. After completing the credit run AGAIN, calling the insurance for the binder we were at this establishment for seven and a half hours to be told that "unfortunately we cannot find the title for this car so we cannot sell you this car but if you'd like to get dinner we can comp the bill for up to $100." It was a complete waste of the day and a trip. Would not recommend.
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January 2024 by DONALD TEPLITZ
I had an excellent experience with CarMax. From the accurate estimate of what they would pay me for my son’s 2008 Mitsubishi Lancer online and it was right on after they inspected the car at the dealership. The customer specialist Phillippa was a pleasure to work with on finalizing everything and giving me the check right on the spot. If I ever need to sell a car again this would be my first stop.
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January 2024 by Joe Lerro
The process was fast & smooth. Seamless. Higher offer then any other trade in.Staff was exceptionally friendly and helpful.I was in and out with a check in hand within an hour.They get a (#10) threw and threw.
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December 2023 by Zar Ali
Super shady practices, inaccurate from the beginning. I came in for an appraisal for my GREY 2019 Tesla Model 3 Long Range, and on they gave me an offer for the same VIN but they put the color as blue. The guy that I was working with said he’s going to get it checked out on why the system did that, and then the manager came back with him and gave every other excuse as to why the appraisal offer was so low without ever mentioning the color Blue, which was my original concern and the reason why the salesman I was working with left to get it corrected. I told him, no disrespect and no offense, but I assumed that it seems like this first printing of the inaccurate offer was lowballed with the color blue, and you were supposed to correct this and come back and instead you gave me every other excuse for the low offer. Then he said I’m free to believe that, then told me all he has to do is tell the buyers team to change it to Grey but the price will stay the same. I told him that with that statement you just confirmed my assumptions because why couldn’t you print the offer correct from the beginning.
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December 2023 by Barry Javeline
Easiest transaction ever. Called then brought my car in for an appraisal that was good for 7 days. Sold my car to them a few days later and walked out with a check. Offer was better than Carvana’s offer by more than 10%. I would highly recommend them if looking to sell a vehicle.
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December 2023 by Ryan Maier
Brittany was great. My appointment was for 3:30 but I showed up an hour early. Brittany came over after literally 2 minutes of waiting. I think the total transaction of selling my car was about 30 mins, and they gave me what the online appraisal was for! Would do business with them again.
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December 2023 by William Marko
The process was easy and clearly laid out to us. We had an offer and check in hand in under two hours. Bob, who assisted us was extremely friendly, helpful and courteous. We will definitely steer anyone interested in selling or buying a car towards Carmax.
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December 2023 by Allen G.
Mario was extremely helpful and transparent with me during the entire process, I figured selling my car would be a headache but he made the process quick and painless. would highway recommend dealing with him for your car needs.
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November 2023 by Robert Kim
Unbelievable experience. 2nd car sold to Carmax and it was seamless, painless and quick. Arrived early to my appointment but they still attended to me right away. Showed my offer, they did a quick inspection and I was out the door with my old plates and check in hand within 30 minutes. Best price by far online and they make it so easy!
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November 2023 by Teresa A
Today was my first time selling my car on my own! I was greeted by a lovely man at the front, then I grabbed some complimentary coffee, and then met with Andrew who took care of me the rest of the time. He was straightforward, educated me as to what was going on, and was pretty to the point! I received full value of my online offer, too. It took a little while to get out of there because it was busy today, perhaps because it's a Monday? Other than the wait, everyone was wonderful and it was a pleasant experience. Thank you, Andrew and Team ???
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November 2023 by Peter Dene
I had an appointment for 12:30 on a Saturday… it was crazy busy… So I waited about 30 minutes… Not terrible. The customer service person was Raoul… And he was wonderful… Carmax honored the price I got on the app. Very impressed.
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November 2023 by Dave A
The CarMax process from start to finish was excellent. What was really impressive was the service provided by Roxanne Wheeler at CarMax East Meadow NY. She was extremely knowledgeable, explained everything and was very professional. I have recommended CarMax to several people both looking to sell/trade and buy.
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November 2023 by Yoko K.
Normally selling your car is not a fun event.I recently sold my lovely car at CarMax.The process was very easy and quick.Representative Alex was very nice and professional. I was very comfortable for entire time there. It took about just 40-50 minutes. The appraisal they offered was so much better than what I got it at dealer.If you sell your car, highly recommend.Thank you Alex.
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September 2023 by Aaron Comminos
no legitimate appraisal, it's a scam. they lied and said they needed to see my jeep with modifications in person for a professional appraisal. the woman just entered the info into a computer like i could have done from home and then i got the lowest offer by $1000 less than any other place. they requested the in-person appraisal as a scam to get me there hoping i would take the low-ball offer. i was supposed to meet with "rod sharp" is that a joke name like hot-rod sharp-price, i didn't meet with any rod sharp.