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October 2022 by Barry H.
Do not shop in this Verizon store. I repeat, do not shop in this Verizon store. They hired a salesman named Frank who was horrible, when I went back even the other sales people told me they knew he was horrible. And yet, they also told me that there was no one there managing the location who could do anything about the horrible treatment customers receive from this Frank. So what does that tell you about this phone store? It tells you, there are plenty of other places you can go to buy a very expensive item rather than this place. Hence: do not shop in this Verizon store. Have a nice day
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March 2022 by WILLIAM RIFKIN
Great and courteous service. Solved my problem, knowledgeable.
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January 2022 by Heather W.
Saved me hundreds of dollars!!! Such an awesome staff. Totally there for the customer. We went to the store to set up my new iphone 13 which I purchased at apple for about $1300.00. They informed me I could of purchased 2 phone at half the price with Verizon. So that's what we did returned the phone to apple and walked away with 600.00 in my pocket. Thank you!!!!!!
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January 2022 by zvonant75
Great service, Frankie was awesome helping me with everything I needed.
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November 2021 by Mindy H.
Great place highly recommend this Verizon store. The associate Frank G. Is reason enough use them. I am a returning customer I left t mobile to come back and frank knew everything all the specials that they offer. He put everything together my phone to watch to pairing my car. Used the bigger store down Hempstead tpk but bigger is not better this smaller store is more of a personal experience I have ti say he is the reason I will always use this store for my family
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November 2021 by Jacqueline Cabrera
I have been going to Cellular City in East Meadow for quite some time and I have always been provided with excellent customer service especially by Sham. He’s a nice young man with great personal skills and outstanding customer service. He is very knowledgeable and eager to provide the best deals that fit my needs. Very conscientious and honest. This is the place to get all your cellular phones and best deals.
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May 2021 by Jessica Ader-Ferretti
Honestly, the best customer service I've ever received anywhere. Ever. So nice and easy to work with.
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February 2021 by Joseph Abruscati
Talk to Soho. He really solved a big problem in less than two hours.
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November 2020 by Theresa Ferm
It was excellent, he promised we wouldn’t wait hours and we didn’t. He was so very helpful and polite! A fantastic experience!!!
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March 2020 by David R.
They helped me get my new iphone 11 which was great :) Until they double charged me on the one time charges! Charged me in store and also added the same "one time charges" to my next monthly bill!
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January 2020 by Jim V.
Disaster, salesman ripped off my girlfriend for the tune of about 1200 dollars and hours on the phone with Verizon. Gave her false information about a couple of things.one thing that they told her was that the kids old phones would shut off automatically after fourteen days (not true) second thing was that we didn't have to return any phones( not true) another thing was after arguing about retuning phones they couldn't print a return label. Reason you ask? Because Verizon said I owed $710 dollars on the phone which isn't true Absolute worse. Avoid at all costs. Doesn't deserve 1star
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June 2019 by Stacie mittelman
Came in with my dad on a Wednesday to switch him over from Sprint to my family plan on Verizon. Plenty of parking out front. We were the only ones in the store so we were helped immediately which was great! Very friendly service, knew exactly what we had to get from Sprint and took care of the rest for us!
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May 2019 by LJ The Medium
I went into the store last week and I have only great things to say! I have not seen exceptional customer service like that in a while! Frank and Mani were so kind, patient and explained everything so clearly to me since I'm not the most tech savvy. I went in to upgrade my phone and even got a promo iPad! Loving both! They were so awesome and wish on my day off and other errands everyone was as nice as them! Thank you and ill def be visiting again and referring other customers! Go see Frank and Mani at Cellular City!!!
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May 2019 by CG MA
After going through a year of torture with TMobile we decided to check out Verizon at this store. We have nothing but great things to say and will definetly refer people to them. They were patient and answered all of our questions and helped us from start to finish. Thanks so much!
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November 2018 by Roger C.
Not friendly or helpful at all, I felt like I couldn't be pushed out quick enough when they realized they didn't know how to help me fix my device or sell me a new one. Wasted my time going here, and while store rep attempted to help he could barely stay off his personal phone. I guess his social media was more important than his job. Uneducated on phones and his only attempt was nothing more than the product of a google search. Don't waste your time, seek another Verizon down the road.
