-
November 2023 by Michael Wilkens
I specifically asked them to confirm the car I was interested in was in stock and at the lot before I drove 40 minutes to come and take a look. When I got there the car was of course not there and had actually been sold 3 days earlier. Great customer service.
-
October 2023 by Diego Ceron
Gfeat service- go see David hes the best and will defitnely help you with the purchase of your vehicle. I just bought a beautiful commercial van. Go check 5 star for any of your car need.
-
October 2023 by kathryn adams
Wonderful experience from walking in to leaving with a car!. Salesman Khenny was so helpful throughout the process. Raphael...the finace guy was patient and thorough. The manager helped with making the purchase smooth and enjoyable ?. Highly recommend 5 star auto and would come back again.
-
October 2023 by richard sapata
Best dealership in NY. Reliable cars and dependable. Bought my first car from the back in 2014 and between me and my family have purchased over 9 cars. Always a great experience and customer service. Go to 5 star if you need a New car.
-
October 2023 by Roberto Sanchez
The doctor was an awesome sales representative and treated me like a family member. The doctor was an awesome sales representative and treated me like a family member. I was greeted by AL the Doctor on the lot who answered all my questions and concerns and who was by my side from the beginning to the very end of the process, even coming in on his day off to assist me! I give him 10 stars Thank you doctor, I will see you again. Thank you doctor, I will see you again.
-
September 2023 by Elaine C.
I had appointment to see a car. It wasn't there or ready as promised. Next day they said they sold it, yet it's on their website. I had cash in hand and they lied to my face. Called owner... never called me back.
-
September 2023 by Robert Pukhkiy
Sergio and Rafael were incredibly helpful and kind with helping me buy my first car. They truly made the experience smooth! Reach out to them if you have any questions! They are both super accommodating!
-
September 2023 by Dwight Hallett
My experience at 5 Star Auto Dale's was the best car buying experience that I ever had. My initial saleswoman Caress. A brand new employee here, got me an awesome deal for my new Volkswagen. She is totally a gem to this dealership. Sergio and Alex, two more salesman, insured me that thevehicle was high standard. Rafael, the finance manager also went above and beyond to help me walk out with a new vehicle. Make sure you tell everyone to come get their car from 5 Star Auto Sales.
-
August 2023 by stephanie Montecalvo
I cannot say enough about this car dealership - Mark went out of his way to help us and provide information that was honest, accurate and on point. He really went the extra mile. Marlon was patient, kind and extremely knowledgeable. Our financing was a breeze. Thank you 5 Star! Will recommend this business to friends and family!
-
August 2023 by Tatiana T.
This place will take your money and force you to keep the car for the 30 day period, just so they can apply the lemon law to your profile. I have not had the car for a full day and the car was in the shop the very next day of me purchasing it and the vehicle still has issues. They aren't confident like other dealers, so they will not offer you to test drive the car. I mean the 2.5 rating speak for itself. DO NOT WAIST YOUR TIME NOR YOUR MONEY here. I never been so infuriated with such a company.. TRUST ME If you want a quality car. this isn't the place to go. This shit hole doesn't even deserve 1 star. I'm mortified. They need to be out of business because they know they are selling lemons. Which is the scary part.
-
August 2023 by Marc Berman
This was my first time buying a car and Rahfael, Albert and Alex were the best! They put up with me for two days and helped me work everything out. They were patient and supportive and looked at every possible way for me to drive off with a new vehicle. I cannot recommend them enough!
-
August 2023 by Em I.
Completely awful customer service. I understand the whole point of car dealerships is meant to squeeze every penny possible; but these guys are a total scam. Every price on their listings is their IN-HOUSE FINANCING cost - if you plan on external financing or cash, the price goes up a minimum $3000. Not to mention their OUTLANDISH $2000 "prep fees" that they won't go into detail about - and when you ask they'll just say it's the State and 150-Point inspections - which combined cost $400 AT MOST.On top of that, they don't negotiate. They'll drop the cost no more than $700 (seven hundred) off their $14000 ask on a vehicle with massive paint chips valued by KBB at $9000 - and if you make it clear you're educated, good luck.These people want IDIOTS buying cars from them - and will shoo away anyone that has half a brain when it comes to buying cars.TLDR; look elsewhere for a used vehicle - these guys are shady and will legitimately scam you by omitting details and putting inaccurate listings on their sites.
-
July 2023 by Bridget M.
Edvin Assisted us and went above and beyond. I had a budget I wanted to stick to and he made that happen as much as he could. I Can't thank him enough for his time and patience. Also surprise and how much selection they had! Definitely would refer them
-
July 2023 by Carlos M.
ATTENTION: If you feel scammed by this dealership, please contact me, 347-493-7709, or email me at
[email protected] to put you in contact with my lawyer for lawsuit.
-
July 2023 by Jason Denbin
I highly recommend Five Star Auto they made the process of getting a car very simple and had excellent customer service even after buying the car Brian still continued to help me anyway possible that right there tells you a lot I’ll definitely be back for years to come for my next vehicles
